My Acer Switch Alpha 12 has developed a hairline crack in the screen for unknown reason.

SCAndy
SCAndy Member Posts: 1 New User
edited November 2023 in 2018 Archives
The crack runs from top to bottom, no spider webbing as would be expected with external damage. I closed the device last night and, immediately upon starting today, the screen went crazy as if I was touching it all over the place. Upon investigation, I found the crack. This device, less than 3 months old, has never been dropped and is always closed when I am done using it. Has anyone else had this problem?
New to this, I searched Switch problems then opened this. Evidently, they stored it under Predator Desktops. If anyone has the ability to move it to Switch Laptops, please do.

Best Answer

  • Sharanji
    Sharanji ACE Posts: 4,749 Pathfinder
    Answer ✓
    SCAndy 
    Sorry to hear about the crack in the screen. It's a tough one. By default the techs will assume a cracked screen is a user caused event. Acer has standard manufacturer warranty which will not cover the damage. Please contact Acer support in your region and they will help you.
    Acer United States & Canada Support :  https://www.acer.com/ac/en/US/content/service-contact 
    Acer Worldwide Support : http://www.acer.com/worldwide/support/

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

Answers

  • Sharanji
    Sharanji ACE Posts: 4,749 Pathfinder
    Answer ✓
    SCAndy 
    Sorry to hear about the crack in the screen. It's a tough one. By default the techs will assume a cracked screen is a user caused event. Acer has standard manufacturer warranty which will not cover the damage. Please contact Acer support in your region and they will help you.
    Acer United States & Canada Support :  https://www.acer.com/ac/en/US/content/service-contact 
    Acer Worldwide Support : http://www.acer.com/worldwide/support/

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊