why should customer pay for acer poor quality?

joshlin2018
joshlin2018 Member Posts: 4 New User
edited August 2023 in 2018 Archives
i bought a desktop last year and the desktop broke within 3 months and turned out the motherboard was broken due to no fault of mine. i contacted the customer support and  was told to send the desktop to Texas repairing center and silly me, paid for over 100 bucks for the shipping and later my checked the acer forum and found out that acer should be responsible for the shipping fee. but i did not do anything just let it go. But this time my acer monitor broke as well the screen turned red after just 9 months. Btw,  i bought a laptop several months ago, so i dont use the desktop as often as i used to be. Few days ago this incident happened and now acer is asking me to pay for the shipping fee again.  2 out of 2 products i bought from acer all broke within its warranty and now the customer are told to pay for its poor quality. 
Is this how acer treat its customer and how acer take its own responsibility. if so i will never buy any of acer in the future and will tell all of friends to stay away from acer!

Answers

  • JackE
    JackE ACE Posts: 45,226 Trailblazer
    >>>later my checked the acer forum and found out that acer should be responsible for the shipping fee.>>>

    Do you have the link to the ACER forum where you found this? Jack E/NJ

    Jack E/NJ

  • This content has been removed.
  • JackE
    JackE ACE Posts: 45,226 Trailblazer
    If the RMA shipping label was available as claimed and you didn't get one before, send a PM to @Acer-Manny to see if he can arrange to get it for you this time. Jack E/NJ

    Jack E/NJ

  • This content has been removed.