Mouses not recognizing clicks

NathanCE

 Back in December 2017 I got the Acer Aspire E 15 (575G) with the i5 7200U and GeForce 940mx. Decent laptop for what I do but there is a big problem, and that is with any mouse I use, most of the time clicks wouldn't register. Sometimes I would have to click SIX times to register ONE click. I am also using this laptop for 3D Modeling and trying to drag stuff is like hell, as the drag just un-registers and clicks another part that I do not want to click, then messes everything up. I tried to use different USB ports, tried to re-install drivers, and even reset windows to no avail. I have tested the mouses on my old laptops and they seem to work just fine.

Any help on this issue would be great!


Thanks for reading,
Nathan (NathanCE),

Jack22

Hi Nathan,
Try the below step for fix

1] Create a new User Account

Sometimes a corrupt user account can create such issues on your computer. Therefore, the simple solution is to create a new User Account.

2] Run DISM tool

DISM tool is another command-line tool available in Windows computer. You can fix various corrupted system file with the help of this simple and free tool. To run DISM, open Command Prompt with administrator privilege and enter this command:

DISM /Online /Cleanup-Image /RestoreHealth

It will take a few minutes to check everything and try to fix the problem automatically. Do not close the window if it is taking a long time.

3] Check in Clean Boot State

Perform a Clean Boot and see if the mouse left-clicks button works. If it does, then you will have to manually identify the offending process and see if you can uninstall it.

4] Uninstall newly install software

If you have recently installed any software or any driver like graphics driver, audio driver, etc. you should try uninstalling that. In many cases, it turned out that the driver or recently installed software was causing the issue. After restarting, check if it is working or not.

NathanCE

Jack22 said:

Hi Nathan,
Try the below step for fix

1] Create a new User Account

Sometimes a corrupt user account can create such issues on your computer. Therefore, the simple solution is to create a new User Account.

2] Run DISM tool

DISM tool is another command-line tool available in Windows computer. You can fix various corrupted system file with the help of this simple and free tool. To run DISM, open Command Prompt with administrator privilege and enter this command:

DISM /Online /Cleanup-Image /RestoreHealth

It will take a few minutes to check everything and try to fix the problem automatically. Do not close the window if it is taking a long time.

3] Check in Clean Boot State

Perform a Clean Boot and see if the mouse left-clicks button works. If it does, then you will have to manually identify the offending process and see if you can uninstall it.

4] Uninstall newly install software

If you have recently installed any software or any driver like graphics driver, audio driver, etc. you should try uninstalling that. In many cases, it turned out that the driver or recently installed software was causing the issue. After restarting, check if it is working or not.

Thanks for replying but these did not work.

Jack22

Follow these steps to start your computer in Safe Mode:

• Click on Start button
• Select Settings – the Settings box will open up
• Click Update & Security

• Select Recovery from the left pane
• Go to Advanced startup
• Click Restart now
• Select Troubleshoot from the choose an option screen, then click Advanced options
• Go to Startup Settings and click Restart
• Once your computer restarts, a list of options will come up.
• Choose 4 or F4 to start your computer in Safe Mode

A quicker way to get into Safe Mode is to restart your computer then do the following:

• From the Choose an option screen, select Troubleshoot>Advanced options>Startup Settings>Restart
• Once your computer restarts, a list of options will come up.
• Choose 4 or F4 to start your computer in Safe Mode

If the mouse click problem isn’t there while in Safe mode, then your default settings and basic drivers are not contributing to the issue.

Do the following to exit Safe Mode:

• Right click Start button
• Select Run
• Type msconfig

• A pop up will open
• Go to the Boot tab
• Deselect or uncheck Safe Boot option box
• Restart your computer

NathanCE

Jack22 said:

Follow these steps to start your computer in Safe Mode:

• Click on Start button
• Select Settings – the Settings box will open up
• Click Update & Security

• Select Recovery from the left pane
• Go to Advanced startup
• Click Restart now
• Select Troubleshoot from the choose an option screen, then click Advanced options
• Go to Startup Settings and click Restart
• Once your computer restarts, a list of options will come up.
• Choose 4 or F4 to start your computer in Safe Mode

A quicker way to get into Safe Mode is to restart your computer then do the following:

• From the Choose an option screen, select Troubleshoot>Advanced options>Startup Settings>Restart
• Once your computer restarts, a list of options will come up.
• Choose 4 or F4 to start your computer in Safe Mode

If the mouse click problem isn’t there while in Safe mode, then your default settings and basic drivers are not contributing to the issue.

Do the following to exit Safe Mode:

• Right click Start button
• Select Run
• Type msconfig

• A pop up will open
• Go to the Boot tab
• Deselect or uncheck Safe Boot option box
• Restart your computer

REPLY: For some reason the website won't let me remove the quote. but even in safe mode 

NathanCE

Jack22 said:

Follow these steps to start your computer in Safe Mode:

• Click on Start button
• Select Settings – the Settings box will open up
• Click Update & Security

• Select Recovery from the left pane
• Go to Advanced startup
• Click Restart now
• Select Troubleshoot from the choose an option screen, then click Advanced options
• Go to Startup Settings and click Restart
• Once your computer restarts, a list of options will come up.
• Choose 4 or F4 to start your computer in Safe Mode

A quicker way to get into Safe Mode is to restart your computer then do the following:

• From the Choose an option screen, select Troubleshoot>Advanced options>Startup Settings>Restart
• Once your computer restarts, a list of options will come up.
• Choose 4 or F4 to start your computer in Safe Mode

If the mouse click problem isn’t there while in Safe mode, then your default settings and basic drivers are not contributing to the issue.

Do the following to exit Safe Mode:

• Right click Start button
• Select Run
• Type msconfig

• A pop up will open
• Go to the Boot tab
• Deselect or uncheck Safe Boot option box
• Restart your computer

IGNORE THE UPPER REPLY! Even in safe mode the error still occurs. Even with different mouses.

TECH_MAN

Hi There,

Turn off Touchpad and reboot

• Right click Start
• Select Control Panel
• Click Mouse
• Click Device Settings tab on Mouse Properties
• Click Disable button to turn off the Touchpad
• Restart the system
• Enable the button

• Solution 2: Uninstall and reinstall mouse drivers

  Here’s how to do this:

  • Click Start
  • Select Control Panel
  • Double click System
  • Click Hardware tab
  • Select Device Manager
  • Expand Mice and other pointing devices to open the list
  • Right click the mouse device you want to remove
  • Click Uninstall
  • Click Yes when you get a confirmation message
  • Restart your computer. Windows automatically detects the change in your hardware.
  • Install the mouse driver
  • Check for its functionality

  • 
    

  • Right click the mouse device you want to remove
  • Click Uninstall
  • Click Yes when you get a confirmation message
  • Restart your computer. Windows automatically detects the change in your hardware.
  • Install the mouse driver
  • Check for its functionality
  • Note: Contact your device’s manufacturer for the latest mouse drivers.
    
  • Solution 3: Allow device to wake from computerFollow these steps to do this:Right click Start
  • Select Device Manager
  • Right click on your mouse
  • Click Properties
  • Click Power Management tab
  • Check the Allow this device to wake the computer box
  • Click Apply
  • Click Ok
  • "Hit Like If its helpful"

NathanCE

TECH_MAN said:

Hi There,

Turn off Touchpad and reboot

• Right click Start
• Select Control Panel
• Click Mouse
• Click Device Settings tab on Mouse Properties
• Click Disable button to turn off the Touchpad
• Restart the system
• Enable the button

• Solution 2: Uninstall and reinstall mouse drivers

  Here’s how to do this:

  • Click Start
  • Select Control Panel
  • Double click System
  • Click Hardware tab
  • Select Device Manager
  • Expand Mice and other pointing devices to open the list
  • Right click the mouse device you want to remove
  • Click Uninstall
  • Click Yes when you get a confirmation message
  • Restart your computer. Windows automatically detects the change in your hardware.
  • Install the mouse driver
  • Check for its functionality

  • 
    

  • Right click the mouse device you want to remove
  • Click Uninstall
  • Click Yes when you get a confirmation message
  • Restart your computer. Windows automatically detects the change in your hardware.
  • Install the mouse driver
  • Check for its functionality
  • Note: Contact your device’s manufacturer for the latest mouse drivers.
    

  • Solution 3: Allow device to wake from computer

    Follow these steps to do this:

    • Right click Start
    • Select Device Manager
    • Right click on your mouse
    • Click Properties
    • Click Power Management tab
    • Check the Allow this device to wake the computer box
    • Click Apply
    • Click Ok
    • "Hit Like If its helpful"

I already said that I re-installed all the mouse drivers, and I disabled the touchpad too, to no avail. Could this be a problem with the laptop itself?

RaoR

NathanCE said:

 Back in December 2017 I got the Acer Aspire E 15 (575G) with the i5 7200U and GeForce 940mx. Decent laptop for what I do but there is a big problem, and that is with any mouse I use, most of the time clicks wouldn't register. Sometimes I would have to click SIX times to register ONE click. I am also using this laptop for 3D Modeling and trying to drag stuff is like hell, as the drag just un-registers and clicks another part that I do not want to click, then messes everything up. I tried to use different USB ports, tried to re-install drivers, and even reset windows to no avail. I have tested the mouses on my old laptops and they seem to work just fine.

Any help on this issue would be great!


Thanks for reading,
Nathan (NathanCE),

Nathan,

try checking on the mouse properties>Buttons>double click speed> change the Speed of the clicks - if it still doesnt work.. then try to switch the primary and secondary buttons it should work. if it doesnt work it is hardware issue. 

NathanCE

RaoR said:

NathanCE said:

 Back in December 2017 I got the Acer Aspire E 15 (575G) with the i5 7200U and GeForce 940mx. Decent laptop for what I do but there is a big problem, and that is with any mouse I use, most of the time clicks wouldn't register. Sometimes I would have to click SIX times to register ONE click. I am also using this laptop for 3D Modeling and trying to drag stuff is like hell, as the drag just un-registers and clicks another part that I do not want to click, then messes everything up. I tried to use different USB ports, tried to re-install drivers, and even reset windows to no avail. I have tested the mouses on my old laptops and they seem to work just fine.

Any help on this issue would be great!


Thanks for reading,
Nathan (NathanCE),

Nathan,

try checking on the mouse properties>Buttons>double click speed> change the Speed of the clicks - if it still doesnt work.. then try to switch the primary and secondary buttons it should work. if it doesnt work it is hardware issue. 

Thanks but sadly this isn't helping either. Its like when the computer wants to do this, it wants to do it. Sometimes the problem doesn't occur and sometimes it does. Its been happening more frequently. Should I contact Acer Support about this?

RaoR

NathanCE said:

RaoR said:

NathanCE said:

 Back in December 2017 I got the Acer Aspire E 15 (575G) with the i5 7200U and GeForce 940mx. Decent laptop for what I do but there is a big problem, and that is with any mouse I use, most of the time clicks wouldn't register. Sometimes I would have to click SIX times to register ONE click. I am also using this laptop for 3D Modeling and trying to drag stuff is like hell, as the drag just un-registers and clicks another part that I do not want to click, then messes everything up. I tried to use different USB ports, tried to re-install drivers, and even reset windows to no avail. I have tested the mouses on my old laptops and they seem to work just fine.

Any help on this issue would be great!


Thanks for reading,
Nathan (NathanCE),

Nathan,

try checking on the mouse properties>Buttons>double click speed> change the Speed of the clicks - if it still doesnt work.. then try to switch the primary and secondary buttons it should work. if it doesnt work it is hardware issue. 

Thanks but sadly this isn't helping either. Its like when the computer wants to do this, it wants to do it. Sometimes the problem doesn't occur and sometimes it does. Its been happening more frequently. Should I contact Acer Support about this?

NathanCE,

Yes, It may be hardware issue - Try reaching Acer repair center in your region. 

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Regards,
RR

Commodore_1995#

I know you're using an external mouse! But you check that in the bios, there is a function for the touchpad; change from advanced to basic and make sure that external mouse clicks are normal after this change!

I would also try a bios update before taking it to the repair center, but it is a process and it may or may not solve your problem!