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Predator Helios 300 one and only usb 3.0 port is not working. Is it a hardware problem or else?

vroomguptavroomgupta Posts: 1Member Newbie
one and only usb 3.0 port is not working. all other ports are working.

FAQ & Answers

  • SharanjiSharanji Posts: 4,112ACE Pathfinder
    vroomgupta 
    Was there any recent windows updates installed on your computer?
    Do you see any devices with yellow exclamation in device manager?
    Please try the below mention troubleshooting steps :
    >>Reinstall the USB Root Hub (USB 3.0) 
    Use Windows shortcut keys Win + X key. Select the Device Manager. Expand the Universal Serial Bus controllers entry.
    Right click the USB Root Hub (USB 3.0). Select the Uninstall device. You can also uninstall other USB Root Hub devices.
    Exit the Device Manager and Restart the computer and let windows install the drivers automatically.

    >>Change Power Management Settings
    Launch the Device Manager with the same step in the Way 1. Expand the Universal Serial Bus controllers. Double click the USB Root Hub (USB 3.0).
    Head to the Power Management tab. Uncheck the Allow the computer to turn off this device to save power.
    Click OK. You can also do the same to other USB Root Hub devices. And then restart the computer to make the changes take effects.

    >>Disable USB Selective Suspend Setting
    Use Windows shortcut keysWin + X key. Select the Power Options. Click the currently working Power plan settings
    Go to the Change advanced power settings. Scroll down and expand the USB settings. Expand the USB selective suspend setting.
    Select Disable from the drop-down menu for On battery/Plugged in. Click OK.

    >>Disable USB 3.0/3.1 eXtensible Host Controller
    Go to the Device Manager. Expand the Universal Serial Bus controllers. Right click the USB 3.0 eXtensible Host Controller.
    Select the Disable device. Restart the computer.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • sri369sri369 Posts: 1,787ACE Pathfinder
    one and only usb 3.0 port is not working. all other ports are working.

    How did you test this for not working? A screenshot or two would help, along with how you tested and arrived at the conclusion that the port is not working.
    Karma...
    LIKE - if helpful
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    ---------
    I am not an Acer employee.
    Your issue could get better coverage and more answers if posted in forums than in a message to me.

    ---------
    User benchmark: https://www.userbenchmark.com/UserRun/10977437


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