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Acer R13 CB5-312T Chromebook Touchscreen stopped working...

JacobONuggetJacobONugget Posts: 1Member New User
    My chromebooks touchscreen stopped working. I tried hard resetting it but after that it worked for about 30 mins and stopped working again. I tried factory reset and powerwashing but still nothing worked. i also tried turning the touchscreen on and off on chrome://flags/#ash-debug-shortcuts and the touchscreen worked again for a little while but again stopped working all together. Is this a hardware problem? Is there any other things to try? could this still possibly be a software issue?


  • thamahes2018thamahes2018 Posts: 174Member Skilled Fixer
    Hi JacobONugget,  Issue which you reported is the hardware issue and need to send the computer for the repair as touch sensitivity has gone bad.
  • kalynb05kalynb05 Posts: 2Member New User
    How do we send in chromebook for repair
  • billseybillsey Posts: 8,240ACE Trailblazer
    Contact Acer support from the website that's appropriate for your locale. They will get the process going for you.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • kalynb05kalynb05 Posts: 2Member New User
    How do I send it in if I don’t have a the box it came in
  • billseybillsey Posts: 8,240ACE Trailblazer
    You can use any box that's big enough, just pack it with plenty of support. Something like crumpled newspapers or packing peanuts.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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