Predator G9-593 won't wake up after sleep sometimes.

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Beingastan
Beingastan Member Posts: 22 Networker
edited November 2023 in 2018 Archives
To wake it up I press a key and the keyboard lights up but the screen is still black. Pressing the keys again or moving the mouse doesn't help. I have to long press the power button to restart when this happens.
The laptop is 1 month old, and this has happened two times.
Any idea why this is happening and how do I stop it from happening again?

Best Answer

  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Answer ✓
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    At this point, this seems like more of a software or Win10update annoyance than an actual hardware issue. You have 4 choices. [1] If system protection was enabled, you can check Control Panel for a Win10update restore point with a date stamp around the time you first noticed this behavior. [2] You can try a factory Win10 re-set without internet connection to see if you can reproduce the behavior before any Win10 updates are applied. [3] If you think it's a hardware issue, you can either return the machine to the vendor for a refund or exchange depend on vendor policy --- or --- arrange for warranty repair service ASAP. [4]  If it were mine, this issue doesn't yet seem to rise to the level where I would pursue any of the aforementioned choices. So my choice for now would be to simply live with it for a few months to see if any future Win10 updates, particularly the major ones, resolve the issue. If it doesn't or becomes worse, then I would, seek warranty repair before the warranty period expires. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    Open Control Panel. Search power. Then click on edit power plan. Then advanced settings. Then show hidden/unaavailable settings. Make sure none of the sleep mode settings are set to hibernate after too short a time period. That's why it may seem to happen intermittantly. Jack E/NJ


    Jack E/NJ

  • Beingastan
    Beingastan Member Posts: 22 Networker
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    JackE said:
    Open Control Panel. Search power. Then click on edit power plan. Then advanced settings. Then show hidden/unaavailable settings. Make sure none of the sleep mode settings are set to hibernate after too short a time period. That's why it may seem to happen intermittantly. Jack E/NJ



    It was set to 720 minutes by default, but still, the problem occurred. Any other reason you can think of?
    BTW the Microsoft ACPI-Compliant System has the latest update installed too.
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    Next time the screen won't turn on after sleep, try to turn it on with the Fn+F6 toggle key combination. Also, why did you mention the ACPI-Compliant driver was updated? This shouldn't be updated or re-installed unless there is a battery or charging problem. Jack E/NJ

    Jack E/NJ

  • Rares95
    Rares95 Member Posts: 120 Skilled Fixer WiFi Icon
    edited August 2018
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    This has happened with any laptop I've had. Usually solved by turning hibernation completely off from command prompt. Sometimes it will however just be on without screen turning on... 
  • Beingastan
    Beingastan Member Posts: 22 Networker
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    JackE said:
    Next time the screen won't turn on after sleep, try to turn it on with the Fn+F6 toggle key combination. Also, why did you mention the ACPI-Compliant driver was updated? This shouldn't be updated or re-installed unless there is a battery or charging problem. Jack E/NJ
    I mentioned the ACPI-Compliant driver because that pops up when I google about this problem. I will try the Fn+F6 combination next time it happens.
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    Open Device Manager. Click on the battery folder. What is the date of the ACPI-Compliant driver? If it's other than a 2006 Microsoft version, where did you get it? Jack E/NJ

    Jack E/NJ

  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
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    Disable "fast startup" option under power settings... this is the primary suspect/culprit across windows 10  laptops of multiple makes n models.
    Karma...
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  • Beingastan
    Beingastan Member Posts: 22 Networker
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    JackE said:
    Open Device Manager. Click on the battery folder. What is the date of the ACPI-Compliant driver? If it's other than a 2006 Microsoft version, where did you get it? Jack E/NJ

    It's the 2006 version.
  • Beingastan
    Beingastan Member Posts: 22 Networker
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    sri369 said:
    Disable "fast startup" option under power settings... this is the primary suspect/culprit across windows 10  laptops of multiple makes n models.
    I hope this works!
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
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    Update your BIOs. Had issue on my G9-793 until I updated to 1.13.
    - Hotel Hero
  • Beingastan
    Beingastan Member Posts: 22 Networker
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    Red-Sand said:
    Update your BIOs. Had issue on my G9-793 until I updated to 1.13.
    Currently using BIOS 1.14v
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
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    Did you try Fn+F6 combo or fast startup yet? Jack E/NJ

    Jack E/NJ

  • Beingastan
    Beingastan Member Posts: 22 Networker
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    JackE said:
    Did you try Fn+F6 combo or fast startup yet? Jack E/NJ
    The Fn+F6 combo didn't work, and the problem occurred even after turning the fast startup off.
  • JackE
    JackE ACE Posts: 44,478 Trailblazer
    Answer ✓
    Options
    At this point, this seems like more of a software or Win10update annoyance than an actual hardware issue. You have 4 choices. [1] If system protection was enabled, you can check Control Panel for a Win10update restore point with a date stamp around the time you first noticed this behavior. [2] You can try a factory Win10 re-set without internet connection to see if you can reproduce the behavior before any Win10 updates are applied. [3] If you think it's a hardware issue, you can either return the machine to the vendor for a refund or exchange depend on vendor policy --- or --- arrange for warranty repair service ASAP. [4]  If it were mine, this issue doesn't yet seem to rise to the level where I would pursue any of the aforementioned choices. So my choice for now would be to simply live with it for a few months to see if any future Win10 updates, particularly the major ones, resolve the issue. If it doesn't or becomes worse, then I would, seek warranty repair before the warranty period expires. Jack E/NJ

    Jack E/NJ