Hey all,
I decided against using my real account to protect my identity. Still what's important is what I'm about to tell.
In June 2017 I bought a new Laptop. Acer E5-575G (i7-12GB version). Good specs all around, was really happy about it.
About two weeks into using it, I started hearing screeching noise from inside. I didn't pay it no mind, the fan and HDD are notoriously noisy in any laptop.
However the noise grew, in pitch, volume and frequency of appearance.
I sent the laptop to repairment service for the #1 time,filing the problem under "noisy fan". Response: the fan is all good,nothing to repair.
Time goes by, the noise still gets worse, also with performance issue and screen artifacts; after researching a while, it becomes clear the noise is COIL WHINE from the GPU Unit.
So I send it back for the #2 time, accusing the problem to the GPU. They hold it 2 weeks, then send it back saying it was the HDD fault, so they replaced it.
The noise still remains.
I waited a bit before sending it again, and in the meanwhile the noise started to appear continuosly, unless I reduced performance to a minimum, in which case the noise was still there, but non continuously.
I ran some tests to see if it was actually the GPU, like benchmarks and the like, and it became cristal clear that this noise was due to voltage ramping up in the GPU.
So I sent it back for the #3 time, reporting my results, and lo and behold, they hold it 2 weeks, then send it back saying it was the HDD fault, so they replaced it. AGAIN.
This time I didn't wait anymore, I immediately sent it back asking to replace it, because both have non functioning, brand new unit, and also their behaviour, were unacceptable.
BUT! before sending it back I opened it and made a little sign (1-2 mm) with a sharpie, on the uncovered part of the motherboard, near the RAM (--> not voiding the warranty)
This time they held it 1 month. I often contacted them asking the repairment status, and they would respond saying "we'll send it tomorrow", and of course it wasn't true!!!
Also some operators told me they were replacing the MB, some others said it was the HDD. I grew tired of this b******t, and spammed them every day so I could talk with the technician.
Finally, the technician called me. And he told me "you're wrong,there is no noise, and no artifacts, no problem of any sort, etc, etc". Figures.
After a while, though, he PROMISED to finally REPLACE THE MB. After a week I receive my laptop, and in the technical report it's noted "Motherboard replaced".
I opened the RAM compartment. THE SIGN WAS STILL THERE. THEY DIDN'T REPLACE THE MOTHERBOARD.
Of course, the coil whine and screen artifacts are still there.
Also summer begins, and the laptop always becomes SCALDING HOT during use, because THE FAN ISN'T WORKING. I finally bite the bullet and open the laptop myself, and discover that the support
DISCONNECTED THE FAN SO TO CONVINCE ME THEY SOLVED THE NOISE, AFTER DECLARING TO HAVING SUBSTITUTED THE MB EVEN IF IT'S NOT TRUE.
This is it. I'm a student so I'll have to remain with this malfunctioning unit for a while, but in the future I WILL NEVER BUY *ANYTHING* FROM ACER AGAIN.
And also, I'll make sure to ADVISE AGAINST BUYING FROM THEM to anyone I know, and every forum on the internet.
I'm disgusted from Acer. You should be ashamed.
