E5-575G-53VG does not post

abuleberry
abuleberry Member Posts: 5 New User
edited August 2023 in 2018 Archives
Hello, my laptop will not startup. When I press the power button, the keyboard backlight just flashes once (as well as the blue power  on indicator) . The screen stays powered off.

I've already tried removing the battery, holding the power button for several seconds, and reconnecting the battery, ac charger. The problem still persists.

Ram and SSD has been tested and confirmed functional.

Answers

  • abuleberry
    abuleberry Member Posts: 5 New User
    Forgot to mention, the charging indicator does turn on when it's plugged in.
  • VegasWhoa
    VegasWhoa Member Posts: 79 Devotee WiFi Icon
    Usually everyone will tell you to do an internal reset.  Remove the Power Adapter plug, flip the laptop over, use a needle to press the reset button.  There shoukd be a battery type symbol by this button.  Press it for 4 to 6 seconds wait 5 minites more or less, hopefully it works.

    IF NOT, MAKE SURE YOUR PRODUCT IS REGISTERED AND DO A RMA for WARRANTY!! I

    IF YOU EXPERIENCE ANY TYPE OF PROBLEMS, REQUEST SERVICE!  If it over heats, request warranty service!!