no sound; Audio Service not running, Windows Update frozen

johnabe
johnabe Member Posts: 2 New User
edited November 2023 in 2018 Archives
I have a mixed bag of issues it seems; no sound (from Audio Service not running?, and won't restart), Windows Update frozen (6 updates, one for Realtek Audio, sit in Pending), Cortana provided Windows Update and Bluetooth won't click through (hence can't use Bluetooth headset); an hour with Acer support, paperclip in the pin hole, no progress, and the advice is Refresh (lose apps) or Reset (lose all) … both sound "drastic" (are they?).  any suggestions appreciated !! Thanks !  

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