I bought a g5-793 and the website says the computer has 16GB of ram installed, i have only 8.

Iso
Iso Member Posts: 1 New User
edited November 2023 in 2018 Archives
When going to the settings and to the about tab the computer says I have only 8gb of ram installed. However when I check acers website it says the model should have 16gb of ram installed. Is there a way to get more ram without buying an add-on?

Answers

  • laurent_14
    laurent_14 ACE Posts: 10,380 Trailblazer
    Hello,
    Could you give me the first ten characters of the laptop serial number (S/N)? Only the first ten?
    France
  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    edited August 2018
    Unfortunately it's not easy to get to the installed ram on the G5-793. I'd suggest returning it and getting a replacement as a new product should work and either one of three things have happened.

    1) Improper amount of ram was installed (Was it a third party seller? Was seal broken?)
    2) One of the ram cards is doa and needs replacement or the slot is not functioning.
    3) The ram is loose (unlikely) and needs to be pressed in.
    - Hotel Hero