GTX 1050 Problem Acer Nitro AN515-52

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Pantronux
Pantronux Member Posts: 3 New User
edited November 2023 in 2018 Archives
Hello, i have bought Acer Nitro AN515-52 (Intel i5-8300H) 3 days ago, and on the first day my laptop bluescreen with notification "Video_TDR_Failure (nvlddmkm.sys)" every i running 3D game using nVidia GeForce GTX 1050, i have tried try to fix it, which is : 
- Resetting the windows (Full Reseting)
- Updating BIOS
- Edit on regedit
- Updating Windows
- Re-installing nVidia Graphics using nVidia Driver from nVidia Official website
- Re-installing nVidia Graphics using nVidia Driver from Acer Website
- Upgrading and Downgrading nVidia driver version
- Check Memory Diagnose and Check HDD Diagnose, still got nothing
- Replace my RAM with other RAM

After bluescreen usually my nVidia Control Panel is gone, and GTX 1050 getting error code 34 on device manager. I uninstall using DDU,re-install it and the problem is repeated. And the bluescreen problem just not only once, there's another bluescreen i got : 
- VIDEO SCHEDULER INTERNAL ERROR
- VIDEO DXGKRNL FATAL ERROR
But that is often is "Video_TDR_Failure (nvlddmkm.sys)". So, the problem is come from my Graphics card or there are other problems? And if this come from the hardware, i must go to Acer Service Center? Thank's for the answer :smile:

Model : Acer Nitro AN515-52
SN : NHQ3MSN002823115283400

Answers

  • Red_Sun
    Red_Sun Member Posts: 86 Fixer WiFi Icon
    edited August 2018
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    Sorry, don't know much about this model. Admittedly I am not familiar with this model, but it sure smells like a hardware failure. Where did you purchase it from? Can you return/exchange it?
  • Pantronux
    Pantronux Member Posts: 3 New User
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    Btw, sorry i mean Error Code 43 on Device Manager

    Red_Sun said:
    Sorry, don't know much about this model. Admittedly I am not familiar with this model, but it sure smells like a hardware failure. Where did you purchase it from? Can you return/exchange it?
    Hmm.. i see, I bought it from Acer Official Store not from Online Store. I don't know this can return or not, but i will try it, so i decide to ask here first before i return/exchange it back