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Faulty Helios 300 Hardware?

CRL0312CRL0312 Posts: 5Member New User
Alright, I'll try to make this as short as possible. I've had my Helios 300 since January 22nd 2018, I didn't buy it straight from Acer, I bought it from amazon (I know, scold me) Link: https://www.amazon.com/gp/product/B074115BLR/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1, I mainly bought it for the 32GBs of DDR4 (which was incredibly unnecessary). The laptop blew me away, I had never really had a computer with a GeForce 10 series card in it. The laptop was great for about 4 months, but then performance went downhill, but not slightly...drastically. The performance drop didn't really affect my frames too much, maybe a little bit, the problem was mainly crashes, first whatever game I would be playing would crash, then a few seconds later, I'd get a BSoD that usually related to that of VIDEO_INTERNAL_ERROR or VIDEO_SCHEDULER_ERROR or VIDEO_TDR_ERROR. First thing I did was used DDU to clean out all my drivers and freshly install them, but the crashes still happened, so the next thing was temperatures. I went and checked my temps while gaming, average for both CPU and GPU was mid-80s, which is not good of course, so next I made the risky choice of re-pasting, a lot of people were saying it voided warranty (I have a 2-year warranty by the way), others were saying it didn't, so I tested my luck and re-pasted. Re-pasting brought my temps down to the mid-60s while gaming, which is fantastic, but it still didn't solve my crashes. I finally decided to load all of my important stuff onto an external HD and reset the computer. Everything worked fine for about a week, then the crashes returned, this time they weren't just video errors, but now just really random errors and when I looked them up, I usually just got the classic response of "update your drivers". The crashes returned but weren't as spontaneous, some days the laptop would work, some days it wouldn't, and that's what I've been living with about until a week ago when the laptop couldn't even be on for more than 10 minutes without crashing. The issue is obviously annoying, so I checked temps, mid-60s, alright. I had always really knew as if something was internally wrong with the laptop but I just didn't want to face it. I decided to run mdsched.exe and I have hardware issues, I went to the event viewer and I'm getting critical errors every 10 minutes, when I try to re-install my 1060 drivers I sometimes get the response that the corresponding

FAQ & Answers

  • CRL0312CRL0312 Posts: 5Member New User
    This is a continuation of the post above because I apparently don't have the perms to edit my own post...

    card doesn't even exist in my laptop. Now at this point you're probably wondering at this point why the hell I haven't contacted support, and that is truthfully because I've heard support is just terrible and I'm scared that I'm just going to get a bad response such as "oh you'll just have to buy a new one" or "over $500 in repair" or just something like that, but I'm finally "manning-up" and I'm considering contacting support because I'm about to go on vacation for about 2 weeks and I could just send the laptop to Acer while I'm on vacation. So, that's why I'm here, to ask the question if it is even worth it to send it to Acer, or if 1.5K just went down the drain in 6 months. If you need a detail that I might have left out just ask me in the comments.

    Thanks for any help- 
    Luke
  • SkreeSkree Posts: 97Member Fixer
    mid 80° are not bad. It's actually in the norm, i would have not opened the PC, if it has internal sigils or something similar you risk to have the warranty voided.

    This said, they can't tell you that they won't help you. Call them and follow these guidelines. A while ago i worked for Apple support, and i have a good grasp of what support guys on the phone or who read your email want or need to do.

    Tell them:

    -That you completely formatted your computer without restoring a backup
    -Thet you never opened it
    -Don't tell them about that repasting. Just don't.
    -Tell them that the crashes happen before installing any third party software, at the most say "i just install a game and the crashes start", but keep it as simple as possible
    -Repeat clearly that you did a clean system restore and that the issue presents itself immediately

    If the person on the other side is not a moron he will open a repair procedure.

    If the person on the other side is an ***** he will ask that you restore your system and try again (showing that he didn't even read what you wrote). If this happens resist the urge of flipping him off, wait one day (or six hours or so) and reply stating that you did so and that the issue persists.

    Such a level of idiocy is however quite rare. Keep your cool, and all will be fine.
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