Aspire R 15 wont load past acer screen

Kacolllins88
Kacolllins88 Member Posts: 1 New User
edited November 2023 in 2018 Archives
I was using the laptop today using Chrome and it froze the only thing that I could do was to use the power button to turn it off nothing else worked. I then waited about 10 minutes and cut the laptop back on and now it will not load past the Acer screen. The black screen comes up with Acer across and then five little round dots below, that move in a circle like it's trying to load. I have tried resetting the battery using the pinhole and that didn't work some people have told me to try the preparing automatic repair sometimes it will go to the automatic repair but there's nowhere for me to get into the advanced options. I called Acer and got as far as them telling me that it wasn't my hard drive then they wanted two hundred bucks so I thought I would try here first.

Answers

  • JackE
    JackE ACE Posts: 45,209 Trailblazer
    Press and hold the power button till the machine completely shuts off. Then press the power button and immediately press and hold the ALT key while tapping the F10 key. A recovery screen should appear. Follow directions as in the video below to reset the machine. Jack E/NJ

    https://www.youtube.com/watch?v=cpzLJRAZldA

    Jack E/NJ