My brand new Nitro already had an issue - should I return it?

Sweet_Pea

Hi, My Nitro laptop is 11 days old, and when I turned it on, there was an error message saying it couldn't start, the issue would be resolved, and then the computer would restart.  Then, Windows performed an update and it started fine.  The error was "Critical_Structure_Corruption."  Although everything is fine now, the fact that a brand new computer had this issue concerns me.  Should I return it?  Thanks.

brummyfan2

Hi,
Try the solutions in this link:https://www.drivereasy.com/knowledge/critical-structure-corruption-blue-screen-after-windows-10-upgrade-solved/

Commodore_1995#

This error occurred because some driver made some changes it should not have made in the kernel! Check if there is any driver update for your computer using windows update and also use the driverbooster to update the drivers!

Take a complete ram memory test by typing memory into the cortana!

In my opinion this should be just some driver conflict with windows! If it still remains, I recommend taking it to the service center!

Sweet_Pea

Thank you for your comments.  So do you think this is normal for a new laptop nowadays and I should just use the fixes?  What is a "service center?" I would imagine if there was one it is not near me as I live in VT.  So again, this is not a laptop I want if I need to travel to have a brand new laptop fixed. 

Commodore_1995#

It should only be a driver or program that should have made some changes in the kernel! If the notebook no longer manifests the problem, I would not worry about it!

The service center is the place where Acer computers are taken under warranty!

Sorry for my English!

Commodore_1995#

Does he still manifest the problem?

Sweet_Pea

No, the computer is fine now.  My question is more related to the fact that this is a brand new computer and I don't know if I should expect further issues and just return the laptop while I still can.  Thanks. 

RaoR

Sweet_Pea said:

No, the computer is fine now.  My question is more related to the fact that this is a brand new computer and I don't know if I should expect further issues and just return the laptop while I still can.  Thanks. 

Sweet_Pea,

Congratulations on purchasing new computer. I understand how it feels when you get into problems with 1 week old pc. I would recommend you to contact Acer in-warranty support and have them check on the pc for any driver conflicts or windows update on it, If required you can send it in for repair. Apart from that you don't have to worry.

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If I answered your question, please mark my post "accept" to make it easier for others to find the answer!

Regards,
RR

smartinez281

I recently purchased a Nitro and had issues around the 3rd day mark. The machine was still in warranty and Acer fixed the issue. The issue, turns out, was a bad hard drive. The machine has been running smooth as a whistle so far.
 The actual time I was without the laptop was about a week. I sent it out on 08/30 and had it back with me on 09/05. Pretty speedy turn-around considering the weekend and Labor Day. 

RaoR

smartinez281 said:

I recently purchased a Nitro and had issues around the 3rd day mark. The machine was still in warranty and Acer fixed the issue. The issue, turns out, was a bad hard drive. The machine has been running smooth as a whistle so far.
 The actual time I was without the laptop was about a week. I sent it out on 08/30 and had it back with me on 09/05. Pretty speedy turn-around considering the weekend and Labor Day. 

smartinez281,

Congratulations on purchasing Acer computer.  Good to hear your feedback on the repair done.

Regards,
RR