Acer erecovery unusable

Timjenuki
Timjenuki Member Posts: 1 New User
edited March 2024 in 2018 Archives
Hi, I have just purchased an Acer A315 - 21 - 66IL SNID:  74911938676 which I have found to be very disappointing with regard to its performance. Thinking it may have incorrectly installed to begin with I went to use erecovery and found it did nothing at all and the machine is irresponsive. Upon restart I find it is unavailable now, has anyone suffered the same issue and if so how can I get erecovery back and just as importantly get it to work? Thanks in advance.

Answers

  • Sharanji
    Sharanji ACE Posts: 5,035 Pathfinder
    edited July 2018
    Timjenuki 
    Sorry to hear your experienec with the new computer. Are you trying to recover using the recovery media created using Acer care center?
    The windows operating system could have got corrupted with some window updates that could have automatically installed on your computer.
    If you are able to boot your computer please try internal recovery using Acer recovery management. 
    https://us.answers.acer.com/app/answers/detail/a_id/38535
    Please contact Acer support in your region to get the USB recovery media, they will also help you restore your computer.  
    Acer UK support : https://www.acer.com/ac/en/GB/content/service-contact
    Acer worldwide : http://www.acer.com/worldwide/support/

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊