Strange white band on my XB241H monitor, please help ?

Izenberg
Izenberg Member Posts: 1 New User
edited February 14 in 2018 Archives
After few days I noticed this, like a pressure mark on dark scenes in games/movies... Thats annoying, should i contact the store ?

Picture 1 https://i.imgur.com/Zx6GsAz.jpg

Picture 2 https://i.imgur.com/wnN1zX0.jpg

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Yes, you should contact your retailer and ask for a replacement or contact Acer and arrange a repair, as this is not normal.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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