Defect or normal? "Clouding" issues on my new XB241H

Epikas
Epikas Member Posts: 2 New User
edited February 14 in 2018 Archives
Hello, first time here had some questions about my monitor I just bought and thought maybe someone here can shed some light on what I should do because I'm kina at a crossroads.

Anyways, four days ago I bought the XB241H as it was the only monitor I could find that had 24" g-sync with flickerfree and a shadow boost that met my 350$ limit(sale) and was in a lot of positive reviews and "top 10 or top 5" lists I came across,
Upon turning on the display for first time and using it for day or two I couldn't really notice anything, but then there was steam, and other solid color websites that used somewhat dark shades that were easy on the eyes such as NV's site
what it is after doing tons of research is some kind of clouding defect to my knowledge that takes up a good portion i'd say at least 50% of the middle part of the screen.

In these four screenshots you can see where I highlighted it, with the most obvious annoying parts on the leftmost and rightmost part of the screen in the form of symmetrical C shapes, it should be noted that I have tried the ICC profile and
any number of OSD setting changes and all it does is make it worse, So that would be the first issue.

The second one is that it's suppose to be an 8-bit 24 truecolor TN panel but I'm seeing all kinds of horrid banding in movies and random images that looks more along the lines of a windows XP era old Tube-CRT monitor on 16 bit color
for example stuff like the westworld or alteredcarbon intro, where there is lots of smooth graded scenes fading in and out creates circle shape banding where any kind of gradient or fade of color would be, again have tried all OSD settings and ICC profile to correct with no-avail just worse.

I cant in my right mind even begin to think that a 400$ USD monitor should be displaying such problems regardless of ANY panel type, anyways here's the images for reference, my camera isn't the best but if used and switched with the highlight picture I made you can just barley make out where the horrid mess of "clouding" is on the screen.

https://i.imgur.com/nhDC0TM.jpg
https://i.imgur.com/0wIcEfg.jpg
https://i.imgur.com/QTj25Ut.jpg
https://i.imgur.com/6QZwEKW.jpg

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    This issue you are perceiving is backlight bleeding. It is common for IPS displays, but very less common for TN, so I would suggest you to return the monitor if you can or contact Acer and arrange a repair.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Epikas
    Epikas Member Posts: 2 New User
    edited June 2018
    Thought bleeding was just some light shining from the edges? wouldn't this be more considered like clouding as in some kina damage due to it looking like it has strange transparent warped shapes in the middle?