Windows Log in Error

Iustus

Background:
1. VX15 having display issues. Blackscreen everytime I open the laptop
2. Issue worsens. I can no longer get inside windows
3. Decided to reformat
4. Computer crashed in the middle of the reformat
5. Computer only displays “other user” 
6. I tried entering Microsoft account but can’t login


Now, I’m stuck. Help!

Sharanji

Iustus 
Since the computer crashed in the middle of the reformat, I suggest to reset the computer completely to factory settings from the windows login screen.
Start Windows and on the login screen, click on the Power button. Hold down the Shift key and click restart. Make sure you hold the Shift key down when Windows is restarting and don't release it until you see the first screen with the troubleshoot option. On the next screen, click the Reset PC button. You can choose to reset the PC and keep all your files and apps, or you can get a clean Windows 10 that’s almost as good as a fresh install.

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