predator helios 300 i was using chrome suddenly laptop got shutdown and its not turning on now

asifuddin009
asifuddin009 Member Posts: 2 New User
edited November 2023 in 2018 Archives
i tried everything like battery reset remove ram , hdd , ssd. only keyboard flashes light i need help 

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    edited June 2018
    Hi@asifuddin009 

    >>Please once again, try to perform a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

    If issue persists, please contact Acer support in  your region and send in the device.
    Acer India : https://www.acer.com/ac/en/IN/content/service-contact
    Acer worldwide : http://www.acer.com/worldwide/support/  

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  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hello asifuddin009,


    I can assure you that we are working diligently on this issue and I follow up every day for an update. It looks like we have multiple threads reporting this issue, in order to consolidate all topics and be able to keep track of all of the reports from our users we will go close this topic. Please continue the discussion on this topic: https://community.acer.com/en/discussion/comment/576259#Comment_576259 Once we get a response from headquarters we will immediately communicate it on that topic.


    Thanks,

    Acer-Manny

This discussion has been closed.