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Win 10 Home Product Key

I had to replace a hard disk in a client's XC-705, previous hard disk failed completely. The system came out pre-loaded with Windows 10 Home. Where do I get the Windows 10 Home Product key if there is no Product Key sticker on the box.

FAQ & Answers

  • FeetlooseFeetloose Member Posts: 2 New User
    edited June 2018
    I got this message after I replaced the HDD. "We can't activate Windows on this device because you don't have a valid digital licence or product key. Go to the Store to buy a geniune Windows. Error code: 0x803F7001."

  • SharanjiSharanji ACE Posts: 4,150 Pathfinder
    Feetloose 

    The Product Key on preinstalled Operating Systems is embedded in the BIOS of the Motherboard.  When you reinstall it will pick up the Product Key and activate the system automatically. You need to use the Recovery media that you created from your device. if you have not cretaed one you may get the USB recovery media from Acer store or contacting Acer support in your region.
    Acer south Africa : https://www.acer.com/ac/en/ZA/content/service-contact
    Acer worldwide : http://www.acer.com/worldwide/support/

    You can also try to do a clean installation by creating a Windows 10 Media creation tool.
    https://us.answers.acer.com/app/answers/detail/a_id/48158#_ga=2.19547003.234750569.1527953541-528080544.1521552662

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • billseybillsey ACE Posts: 10,271 Trailblazer
    I may be wrong here, but I believe with the UEFI BIOS the key is stored in the UEFI partition on the HD, and lost if you haven't backed things up before your HD fails. This is the main reason why both Acer and Microsoft suggest creating a recovery image before doing much of anything else. The only solution I know of if the drive is completely unrecoverable is to either install from the Acer recovery media, which will provide a new key, or install from a retail version of Windows purchased just to get the key.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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