Urgent Help required please!

2»

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Hello all,

    It seems like it was a firmware issue and acer has released v1.15 officially and it resolved the issue. Thanks everyone for their help :) 
    badaltharayil
    Thanks for the update. Glad that the issue is resolved!
  • Manny-Acer_Retired
    Manny-Acer_Retired Newbie Posts: 4,453 Guru

    Hello all,


    First we would like to thank you for your patience while we resolved this issue.  We have found a solution for this problem “system hang up then black display after reboot” and will be releasing a BIOS update (version 1.15) with a fix for it. These BIOS will be available on the Downloads Page  https://www.acer.com/ac/en/US/content/drivers shortly.  


    It looks like we have multiple threads reporting this issue, in order to consolidate all topics and be able to keep track of all of the reports from our users we will go close this topic. Please continue the discussion on this topic: https://community.acer.com/en/discussion/comment/576259#Comment_576259  once the BIOS v.1.15 becomes available in our website we will update the thread again with the direct download link.


    Thanks,

    Acer-Manny

This discussion has been closed.