Acer Promise - Not so much

reniervn

I have purchased 2 Acer Aspire 5 machines. Both failed in the first month. They were repaired and in terms of the rapairs I cannot complain. What I do think is not good is that the Acer promise is not applicable to these laptops. I have tried claiming but they insist it is not applicable even though they are high end laptops.

Inspiration101

Just had a read of the Acer promise myself, here is a snippet :

By purchasing a qualified Acer professional product until 31st of December 2018 and registering it within 30 days, will allow you now to claim 100% refund of the full price paid if your Acer device develops a fault and is repaired under warranty within the first year.

The Acer promise does not apply to the Aspire range but the Travelmate range.   Aspire's are viewed as consumer hardware for use in home.  Travelmate's are viewed as commercial hardware for business use.

All information is available here : https://www.acer.com/ac/en/GB/content/professional-promise

Jose-Acer

Hello @reniervn,

I’m sorry that you had issues with your Aspire 5 units, but I'm glad to see that it was resolved.  Regarding the Acer Promise program, as @Inspiration101 mentioned, this program covers qualifying products from our professional product range.  While some regions only have TravelMate series on the list, others may have Aspire as well, but the qualifying Aspire units are the ones based on Windows 10 architecture in our professional product range.  Units in the list of available products vary by region; you can check the list of products in your region:

Acer Worldwide

1. Select your country
2. Hover over the FOR WORK section and click on Acer Promise
3. Click on the “Click here” link to view the list of qualifying products

I hope that clears things up.

Thanks,

Acer-Jose