Aspire E 15 extremly slow. Home internet is 75/75

Rosette
Rosette Member Posts: 3 New User
edited August 2023 in 2018 Archives
This laptop was purchased new last August 2017.  I can't understand why it is so slow.  It takes much longer than it should to do anything.  This is not a very old laptop.  There may be a simple reason. A computer genius I am not!

Answers

  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    (1) What is full ACER model number? (2) Was it slow on 75/75 last August 2017? (3) Do you have another laptop or desktop to compare current 75/75 service with? Jack E/NJ

    Jack E/NJ

  • Rosette
    Rosette Member Posts: 3 New User
    Thank you for responding.  Aspire E 15  E5-575-5493    Last August I had 50/50 and it was slow, not as slow as it is now. The Apple desk top we have works fine.
  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Do you know if any non-Microsoft antivirus scanners are running? Jack E/NJ

    Jack E/NJ

  • Rosette
    Rosette Member Posts: 3 New User
    I'm not sure.  How do I find out?
  • JackE
    JackE ACE Posts: 45,201 Trailblazer
    Right click on start button. Select Task Manager. Then click on startup. If you see McAfee, Norton or other antivirus/antimalware programs enabled on startup, disable them. Then reboot to see what happens. Jack E/NJ

    Jack E/NJ