My password isn't working?

thebludragon101
thebludragon101 Member Posts: 1 New User
edited August 2023 in 2019 Archives
I own one of acer's laptops and just recently updated it or reseted (can't fully remember) but it won't let me get in. I've been trying for around thirty minutes to work. I turned it off and even tried reseting it. But nothing works. I know for a fact that I am putting in the correct password. Also whenever I click 'I forgot my password' it takes five minutes to load and says 'Windows couldn't connect to the ProfSvc service. Please consult your system administrator' 

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Hi @thebludragon101

    The main reason for the error is corrupted user profile,when Our user profile gets Corrupted,all our Password and its Components Will never work in proper way,which will results in difficulty in Signing-in to windows.

    Since,our primary aim is getting in to Our PC,we need to enable the hidden Administrator account. Once we enabled this Account We are capable of signing-in to Windows after that we need to create another user account.
    Just follow the Steps below.
    When You Are at login Screen,Click on Power logo.
    Hold Shift Key and Press restart.
    It Will make your PC to boot into another mode(where we can troubleshoot/repair our pc,if we have any problems),on that do as follows.
    Click on Troubleshoot and then Select Advanced options
    You Will find Command Prompt,Select it.
    On the Command Prompt,type the following Command.
    net user Administrator /active:yes 
    (Note : leave one Space after Administrator.)
    Hit Enter.
    After you received a message Stating that "The Command Completed Succesfully" 
    Restart your PC,You Will find Accounts that Corrupted and a new Account with no password  
    sign-in to the new Account .
    Now create a new user account,to use as normal...
    After Creating Navigate to (your Windows installed location mostly C drive) C:\Users -> 
    Select your old Account->Copy files that are needed like documents,downloads,etc.. and 
    Save it another location(like on different drive).

    Using Admin Account as your default User Account is not advised,as we need to reuse when we again face the same/different problem,So create new user Account with Admin rights and disable the enabled Admin account.
    On the Command Prompt,type the following Command.
    net user Administrator /active:No 

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Lunablue
    Lunablue Member Posts: 1 New User
    The shift key method doesn't work for me. Next.

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