G9-793 Randomly shuts itself off before loading windows screen

Xigenon
Xigenon Member Posts: 13

Tinkerer

edited November 2023 in 2018 Archives
Hello, 
I have a G9-793-78cm predator laptop which randomly shuts itself off before loading the OS.
- Happens every 1 in 20 times.
- Never been opened.
- No overheating.
- After the laptop shuts off I inmediately press the power button and everything loads fine. There is no "fixing errors screen" from windows. 
- Bios updated.

Any help would be appreciated!
Thanks!

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Xigenon 
    Please try a simple power reset. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and check the issue.

    If issue persists, >>Place the computer in a clean boot state.
    Click Start, type “msconfig.exe” (without quotes) in the Start Search box, and then press Enter to start the System Configuration Utility.
    On the General tab, click Selective Startup, and then click to clear the Load startup items check box.
    On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all. Click OK, and then click Restart.

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