Aspire A515-41G Random Freezing

hellynx
hellynx Member Posts: 4 New User
edited March 22 in 2018 Archives
Good Afternoon All,

Have had this laptop for a few months now. Not long after I got the laptop, it start randomly freezing, with the only way to recover it being to hold down the power button till it powered off.

When it freezes, it will stay that way till i shut it down. I doesn't go to a BSOD screen. Haven't been able to get any form of error code yet. I thought the cause could have been some software i installed, so i wiped the hard drive, and did a fresh install of windows 10. Still the issue persists.

Have done the following to so far.

Reinstalled Windows 10. Have tried both home and pro versions, no difference.
Made sure all drivers are installed and up to date. It has the AMD Rx540 graphics card. Have tried a few versions of the drivers for this, no change there.
Run thru the hard ware troubleshooter, not been able to find anything.
Made sure all windows updates are installed.
Have gone thru power settings.
Checked the BIOS settings, reset back to defaults.
Made sure there it hasn't been overheating. No dust or other things blocking the vents.
Have searched thru here and other forums, but haven't seen anyone else with similar symptoms.

If anyone else here has run into this, help would be much appreciated.

Laptop has following specs
AMD A12 Processor
16GB RAM
2GB AMD RX540 GFX Card
1Tb HDD

Cheers

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