Gateway ZX600 shuts down when streaming

AmberH
AmberH Member Posts: 6

Tinkerer

edited March 1 in 2020 Archives
Hello,
My all-in-one Gateway shuts down at random  times, but always about 10 or 15 minutes into watching a movie streamed on ABC Spark.
I opened the PC up, blew out the dust from the fans, but no change.
Is there a way to know if I need to replace a fan?
Thanks in advance!
Amber

Answers

  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    You can download a temperature monitoring tool and see if your in fact being shut down due to overheating. 

    May I ask for the model Gateway your referring to? 

    https://www.cpuid.com/downloads/hwmonitor/hwmonitor_1.35.exe
    - Hotel Hero
  • AmberH
    AmberH Member Posts: 6

    Tinkerer

    Hi,
    The model is a Gateway ZX600.
    Thanks for the link - I will try the tool.
    Cheers,
    Amber

  • AmberH
    AmberH Member Posts: 6

    Tinkerer

    Hi again.

    So I've had a chance to try the tool.
    The temperatures are definitely high.
    The CPU temps quickly hit 100 degrees (then it goes to -26 and oddly, drops from there) until the computer shuts down.
    Does this mean it is for sure the fan?

    A
  • nathangamer
    nathangamer Member Posts: 1 New User
    edited November 2020
    Red-Sand said:
    You can download a temperature monitoring tool and see if your in fact being shut down due to overheating. 

    May I ask for the model Gateway your referring to? 

    https://www.cpuid.com/downloads/hwmonitor/hwmonitor_1.35.exe more
    Thanks for the link! It helped me a lot with my problem.
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