Acer 11 Chromebook is completely frozen.

BlackStool59
BlackStool59 Member Posts: 1 New User
edited November 2023 in 2018 Archives
I bought the Acer 11 as something cheap for school, but for the past 2 weeks, the thing has gone completely frozen for a day and then stops. I cant turn it off due to a lack of a physical power button, and cant access the power button on the menu due to it being frozen. Moving the mousepad and tapping the keyboard doesnt have any visible effect, but I am able to change the brightness on the screen.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    BlackStool59 

    The first button at the top right corner is the power button, Press and hold the power button for 10 seconds to turn Off your device.

    Please perform a power wash and check the issue.
    A 'Powerwash' is a Factory Reset that is used prior to performing a system recovery. Performing a powerwash will erase all local data. 

    Powerwash When Not Signed In
    Shutdown the power completely by holding down the power button for 5 seconds
    Press the power button to turn the Chromebook on.
    Once the Chromebook has finished booting, ensure you do not log in.
    On the sign in screen, press the Ctrl + Shift + Alt + R keys simultaneously.

    Powerwash When Signed In
    Click on the status area in the lower right corner of your display and click Settings.
    Scroll down in the Settings screen until you see 'Show Advanced Settings' and then click on this option.
    Scroll down until you see Powerwash. Click on Powerwash. Click on Restart.
    Continue and Click Reset. The Chromebook will reboot with a screen that says 'Powerwash in progress...'

    After the Powerwash is complete, the Chromebook will reboot.and you will be guided through initial setup.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!