Black screen....

t3rry08
t3rry08 Member Posts: 3 New User
edited November 2023 in 2018 Archives
I have recently bought an aser predator helios 300 after my asus died, so as soon as I gotten my new laptop I open it and tried to turn it on the keyboard lit up well but the screen remains black... is there a way to fix as soon as possible so far my aser experience has been worse then that of asus..great 

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    t3rry08 

    Was there any windows update that was automatically installed on your device?
    Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.
    The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds.
    Let the computer sit for 5 minutes with no power. Reconnect the charger and check the issue.

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  • t3rry08
    t3rry08 Member Posts: 3 New User
    I'll try this as soon as I can ill get back to u on this.
  • t3rry08
    t3rry08 Member Posts: 3 New User
    it didnt work the screen is still black

  • victorbayas
    victorbayas Member Posts: 13

    Tinkerer

    Press F2 and Power but don't release F2 until you can see the BIOS menu. If it doesn't works seems that the hardware is faulty so go and claim your warranty immediately.