New Computer Screen Randomly Turns Off, and the Fan Speed Increases. (Model: GX-785-UR19)

trevorwhenever
trevorwhenever Member Posts: 1 New User
edited March 1 in 2019 Archives
Hey guys, 
So I just purchased an Acer PC last week from the re-certified store.  When the PC came it ran great for about 2 hours then my monitor randomly went dark and the fans sped up (with the PC light still on).  When this happens, about once a day, I have to hard restart the PC. I'm guessing this has something to do with overheating, but could use a hand since I'm new to PC gaming.  Acer repair has been slow in getting me information to potentially send it back for maintenance under warranty, so I'm wondering if I can fix it myself. I'm open to attempting troubleshoots if you guys have any suggestions.
Thanks!

Answers

  • billsey
    billsey ACE Posts: 34,276 Trailblazer
    Run one of the utilities to view the status of processor temperature and monitor to see if the problem is truly related to overheating. There could easily be other things going wrong that aren't heat related that might give those symptoms.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Mizbear
    Mizbear Member Posts: 1 New User
    I'm have a similar issue.  The GX 785 ES11 randomly just shuts off and the light stays on and the fan goes on high.  Nothing on the monitor.  I've seen this issue pop up when I Googled it.  Had the PC almost a year and it started the first week I got it.
  • billsey
    billsey ACE Posts: 34,276 Trailblazer
    What temperatures are it showing?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.