E5-576G-5762: after waking from sleep, bluetooth mouse and keyboard don't work and other issues

tomasz
tomasz Member Posts: 1 New User
edited August 2023 in 2018 Archives
Hello, thanks in advance for any help.
I have a E5-576G-5762 and using a Logitech bluetooth mouse and keyboard. This does not happen every single time but, After waking my laptop from sleep (using laptop's keyboard), my mouse and keyboard don't work anymore and another bizarre thing is if the display were to turn off, like if it went to sleep again, or I purposely made it sleep or restart/shut down, the computer will not do it. It will simply turn the screen off, but it is still running and will never restart/shut down,etc. It is also completely unresponsive at this time. I have to long-press power button to restart it again.

Nothing changes in terms of apps open/etc when everything works fine and when this issue occurs. This very annoying because I may have unsaved work that I cannot save and have to lose because I have to do a hard shut down with the power button.

I have the power management check box unchecked in the bluetooth driver settings.

Thank you for any tips.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    tomasz 

    Please try updating the NVIDIA and Intel display adapter to check the issue.
    NVIDIA  driver :  Download
    Intel driver :  Download

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