Switch 5 (SW512-52) & Windows 10 update 1803 issues

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Answers

  • step8601
    step8601 Member Posts: 20 Troubleshooter
    edited May 2018
    i'm mailing in my machine to acer for repair
  • hedehede81
    hedehede81 Member Posts: 16 Troubleshooter
    step8601 said:
    so is this ultimately a hardware issue with the ssd?

    Hello,
    I also own an SW512-52 and I stayed under 1803 in waiting the solution. I received this release few days ago which fixed the SSD issue via the Windows update canal:
    • May 23, 2018—KB4100403 (OS Build 17134.81): Link.
      "Addresses an issue with power regression on systems with NVMe devices from certain vendors."
    Now the laptop works perfectly like under 1709.
    do you have any other problems under 1803 like:
    Fingerprint
    Touchscreen
    Rotation
    Sound
    WiFi
  • laurent_14
    laurent_14 ACE Posts: 10,352 Trailblazer
    I also downloaded and installed the latest Realtek driver from the Acer support website:
    • Audio Driver
      Date: 2018/05/02 |Version: 6.0.1.8158| Vendor: Acer | Size: 466.9 MB
    Touchscreen, rotation, sound and wifi work perfectly. About Fingerprint, I don't use this option so I can't give you my opinion.
    France
  • Kilowatt2
    Kilowatt2 Member Posts: 9

    Tinkerer

    So I tried the 1803 update again after taking the KB4100403 fix and all is good now.  No restarts or sound issue.
  • step8601
    step8601 Member Posts: 20 Troubleshooter
    edited June 2018
    nice, i already sent mine in for repair, i hope they're reading this thread 😀