Acer Aspire Nitro Laptop VN7-592G; My screen is broken

ChrisV
ChrisV Member Posts: 2 New User
edited November 2023 in 2018 Archives
Hello 
When i turn on my laptop the keyboard light up and i can hear the laptop turning on. But my screen is all black. I have tried to connect it to another monitor (a tv), but nothing happens. 
The laptop is 1 year and 3 month old, and it just happened from a day to another.  
Can anyone help me? Or can it be fixed

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    ChrisV 

    Since both internal and external display are not working, you need to troubleshoot and isolate the issue.
    Please try a simple power reset.
    Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds.Let the computer sit for 5 minutes with no power. Power On the laptop and check the issue.

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  • ChrisV
    ChrisV Member Posts: 2 New User
    Thank you for your feedback,
    but it didn’t work...