Aspire Switch 10E SW3-016 Black Screen

Xanax
Xanax Member Posts: 1 New User
edited November 2023 in 2018 Archives
I've had this tablet for about two years. Recently I started to experience a black screen problem, it happens at random times, sometimes when I browse the web for example, the device is not hot or anything; the screen just goes black but the blu led indicates that it's still on. If I try to turn it off and back on, only the blue led turns on and I have to wait until the battery goes flat, because it's impossible to turn it off by holding the power button. I tried to fresh install Windows twice, and to my surprise the device had no problem during the installation, it doesn't seem to have the problem in safe mode either. There is no reset button on this model, and I don't have an active warranty anymore. Any idea?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Xanax 

    Please install both these driver and check the issue.
    Platform Drivers Installer Download
    Dynamic Platform and Thermal Framework Driver Download
    You may also check the display driver, if it is updated by windows update roll it back to preinstalled driver.
    Also, make sure that the BIOS is current version listed at Acer support website.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!