A3-A40 tablet overheats frequently and shuts down.

bstewart
bstewart Member Posts: 1 New User
edited March 15 in 2018 Archives
My tablet overheats a lot and shuts down several times a day. On restarting it usually says "optimizing app 1" and takes a long time to reboot. It may last a few minutes or a couple of hours but it almost always overheats again. I have considered a battery change, if I can do it myself, or is there another suggestion I might try to resolve the problem..

Answers

  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder
    Hi@ bstewart
    Please try a factory reset on your tablet and check if the issue is fixed.
    Turn off your tablet using Power key. Hold down Volume Up button, then press Power key for about 3 seconds. When the screens lights up, release all the buttons. Using Volume buttons to navigate, choose "wipe data/factory reset option". To select use Power key. Choose "Yes--delete all user data". To restart choose "reboot system now". The tablet would reset.

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