Display

PiCA
PiCA Member Posts: 8 New User
edited November 2023 in 2018 Archives
I just purchased predator helios 300 last week. After using this laptop for few days I noticed a dim in my display. The display is very dim. During the day its very bad experience while playing games. IS this problem with my laptop or I need to raise a service request ?

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi,

    Please check the brightness levels in power options to see if this is a hardware or software issue.

    > Press and hold Windows + X > click on power options > Next to balanced check for change plan settings > this will give you brightness levels while the device on battery and charging. Please check and adjust the brightness settings.

    If you think everything is normal in these settings then open notification center > check if the night light enabled if so please disable it and check.
    Click on 'Yes' to accept my comment as answer
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Download and install HWiNFO and after you run it expand the 'monitor' tab. Post the monitor's model number.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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