Acer Chrome All-In-One DC221HQ

Vendias
Vendias Member Posts: 1 New User
edited March 1 in 2018 Archives
Hello, I am having an issue with one of our Acer chromebases not turning on the display when hooked up and powered on. The power led illuminates, but that is the extent of it. I hooked up a separate monitor via the HDMI port and still nothing. Keyboard doesn't seem to do anything either. Even following the powerwashing steps did not change anything. About the only thing I can do is to hold down the power button to force it to shutdown. I'm thinking that this is a motherboard issue. Any help would be greatly appreciated. 

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    edited April 2018
    Hi,

    you can give this a try. Try to turn on and turn off your device repeatedly. do this for 3-4 times. doing this sometimes fixes the issue. but if there is no luck Kindly visit the following for the support :-https://store.acer.com/en-us/


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  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    edited April 2018
    Yep... It seems to be hardware issue.  Kindly visit the following for the support :-https://store.acer.com/en-us/

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  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Hi,
    Hope you did the powerwash with the ESC+Refresh+Power button options.
    if its still not turning on then its an hard ware issue. contact the acer for warranty support. 1866 695 2237. hit like and accept if its useful.
    Accept if its Helpful.   B)