‘Sorry. Unknown error occurred’

hmartin
hmartin Member Posts: 1 New User
edited March 18 in 2019 Archives
There’s a outlook pst file that I could open in Acer V5-551-8401 16" Notebook on Windows 8. However, after the Windows 10 update, I suddenly can’t open it anymore. It gives the following message, ‘Sorry. Unknown error occurred’.
I googled for this, i get many solutions for all other formats except pst files issue.
TY for you time and attention

Best Answer

  • mocabal
    mocabal Member Posts: 1 New User
    Answer ✓
    • Go to Control Panel and open the Mail
    • Click on the Show Profiles Choose the Outlook profile that experiences the issue, and then click on the Properties tab.
    • Click on the Data Files
    • Note the location of the default PST file.
    More information on how to fix outlook error codes HERE.

Answers

  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
    hmartin said:
    There’s a outlook pst file that I could open in Acer V5-551-8401 16" Notebook on Windows 8. However, after the Windows 10 update, I suddenly can’t open it anymore. It gives the following message, ‘Sorry. Unknown error occurred’.
    I googled for this, i get many solutions for all other formats except pst files issue.
    TY for you time and attention

    I guess the problem is because the .pst is corrupted, however if you don't want to lose the data, I highly recommend using the inbox repair tool. That will fix the issue most of the times. To run the inbox repair tool, simply https://support.microsoft.com/en-in/help/2534513/how-to-find-and-run-the-inbox-repair-tool-in-outlook and then download it and run it.

    However, if you just want to use Outlook, then try open the run command and type outlook /safe to open it without any addons. If not, open Control Panel and type Mail. Then open Control Panel and then type Mail. Then you've a Data Files button that you press and it will let you change and locate your .pst files and change it.

    Good luck, do let me know if you need further help!
    BElieve in YOUrself.
  • mohamedali
    mohamedali Member Posts: 7

    Tinkerer

    Hi,

    Please follow the below mentioned steps to take care of this issue.

    Step 1: Locate the default *.pst file that is using the Outlook profile

    1. In Control Panel, open the Mail the item.
    2. Click Show Profiles. Select the Outlook profile that experiences the issue, and then click Properties.
    3. Click Data files.
    4. Make a note of the location of the default *.pst file. The name of the default *.pst file contains a black circle with a check mark.
      pst file

       

    Step 2: Run the Outlook Inbox Repair Tool (SCANPST.exe) to repair the *.pst file

    1. Exit Outlook.
    2. Open the Outlook Inbox Repair Tool (SCANPST.exe).
    3. In the Enter the name of the file you want to scan box, type the location of the *.pst file.
    4. Click Start.
    Thanks :)

  • mocabal
    mocabal Member Posts: 1 New User
    Answer ✓
    • Go to Control Panel and open the Mail
    • Click on the Show Profiles Choose the Outlook profile that experiences the issue, and then click on the Properties tab.
    • Click on the Data Files
    • Note the location of the default PST file.
    More information on how to fix outlook error codes HERE.
  • judi027
    judi027 Member Posts: 0 Newbie
    The outlook is a reliable email software program in Microsoft. But, when I sending the emails through my outlook register account I got stuck on the same page and seen an error messages outlook error 0x800ccc0e gmail on my display screen. Please provide me some tricks so that I can fix the error easily.
  • judi027
    judi027 Member Posts: 0 Newbie
    The outlook is a reliable email software program in Microsoft. But, when I sending the emails through my outlook register account I got stuck on the same page and seen an error messages outlook error 0x800ccc0e gmail on my display screen. Please provide me some tricks so that I can fix the error easily.

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