My Acer S1002 wont turn on, but shows its charging/charged

Piano2245
Piano2245 Member Posts: 2 New User
edited November 2023 in 2018 Archives
Hi,
I have a Acer S1002, and I am unable to power on the laptop. I have tried holding the power button, volume up and down with the power button, and have purchased a new charger, none of which helped. Please let me know if you guys know what's going on. Thanks!

Best Answer

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Hi,

    Please try the below steps and let us know if the issue is resolved or not.

    at first press and hold Volume up + power button without the charger. if this does not work try the same with charger plugged in. doing this would boot the unit into BIOS. if the unit boots into BIOS press save changes and exit to boot the unit.  I have experienced same kind issue and i have tried the same it worked.
    Click on 'Yes' to accept my comment as answer
  • Piano2245
    Piano2245 Member Posts: 2 New User
    Hey Rudy,

    So I tried what you said and I still have not received a response from the computer. I did increments of 30 seconds up to two minutes of holding the power button and the volume up, both plugged in and unplugged. Any other ideas? Thanks!
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    edited April 2018 Answer ✓
    Hi Piano2245,

    it looks like a hardware issue.Kindly visit the following link for inwarrranty contact information : https://www.acer.com/ac/en/US/content/service-contact
    for warranty assistance.
    Accept if its Helpful.   B)