Dropped my A114-31-C8PT: How to Troubleshoot

Aspire88
Aspire88 Member Posts: 3 New User
edited August 2023 in 2018 Archives
Hi - I just accidentally dropped my new Aspire 1 A114-31-C8PT Windows 10 laptop on hardwood floor. It flipped upside down, hitting flat on the top.

The computer was off at the time and thankfully there is no external damage. The screen is intact.  It booted up fine, and everything seems to be working but I am concerned that there might be internal damage that I am not aware of. 

How can I check to make sure that the computer is okay? I'm so afraid that I damaged it. Should I send it in for repair if everything seems okay? 

Any help would be gratefully appreciated!! 


Best Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    edited April 2018 Answer ✓
    Hi! Good to know that there are no external damages in the unit. For your information, physical damages & customer induced damages will not be entertained by Acer under warranty. You can use the laptop unless there is no reoccurring issues. If so,  Kindly visit the following for the support :-https://store.acer.com/en-us/
     :) If you think I've answered your question, please hit the Accept Answer:)

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Answer ✓
    Hi,
    Go to acer care center app on the unit. you have an option to check sound,display etc and all the drivers. it will tell you if you have any issues on the unit. Good luck :) 
    Accept if its Helpful.   B)

Answers

  • Aspire88
    Aspire88 Member Posts: 3 New User
    Also, I just followed this Windows 10 article and used the System File Checker to scan for corrupt files; thankfully, it returned the first possible result "Windows Resource Protection did not find any integrity violations."
  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    edited April 2018 Answer ✓
    Hi! Good to know that there are no external damages in the unit. For your information, physical damages & customer induced damages will not be entertained by Acer under warranty. You can use the laptop unless there is no reoccurring issues. If so,  Kindly visit the following for the support :-https://store.acer.com/en-us/
     :) If you think I've answered your question, please hit the Accept Answer:)

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    Answer ✓
    Hi,
    Go to acer care center app on the unit. you have an option to check sound,display etc and all the drivers. it will tell you if you have any issues on the unit. Good luck :) 
    Accept if its Helpful.   B)
  • Aspire88
    Aspire88 Member Posts: 3 New User
    Thank you both for your help! Balatekie: I didn't realize the warranty didn't cover physical damage, so I'm very glad nothing broke. Christy1: I did as you suggested and checked the Acer Care Center app and everything looks good. I'm keeping my fingers crossed, but I think I may have gotten lucky :) 


  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    no more finger crossing...your computer is perfectly fine like you. tc and all the best. :)
    Accept if its Helpful.   B)

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