video scheduler internal error - Helios 300 g3 571

Luis14

I've been trying to figure out this issue for about 3 days now and I haven't had any success. If I plug in an external monitor to the laptop while it's charging it, the external monitor connects but then freezes with a lot of blue pixels and then it gives me the error VIDEO_SCHEDULAR_INTERNAL_ERROR. However, If I plug in the external monitor to the laptop on battery everything runs fine. I'm not understanding what's going on. 

JackE

Try the suggestions on this Microsoft link first if you haven't done so already. And answer the interactive questions if it's not resolved. https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors  Jack E/NJ

Noton

I understand that you receive blue screen error.This issue may arise when, some of the Windows components or applications gets corrupted or due to third party application conflicts, Please try and uninstall and reinstall the graphic driver of the unit, remove all the external devices connected to the computer .If the issue persist, let’s perform a Clean Boot.Please refer the steps from the link below to perform a CleanBoot     :https://support.microsoft.com/en-us/kb/929135?ppud=4&wa=wsignin1.0 if not then follow the above given link to resolve blue screen error  https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors

THANKYOU