boot disc doesn't work

I recently got a new Acer Aspire E5-575 series laptop.  I was downloading and got a nasty virus that shut the show down.  I had just checked the recovery drive the day before.  But now when I try to recover the laptop, it starts, says it is checking the thing, starts and then just shuts down. I then went on my husband's computer and made a boot disc, but that doesn't seem to be working either.  I am not real tech savvy, but I usually can work my way around our computers, but this one really has me frustrated.  Not sure what my next step should be.  Restore point gone - can't find system image is displayed.  Troubleshoot doesn't work - attempting repair couldn't repair your PC.  Logfile: C:\WINDOWS\System32\Logfiles\Srt\StrTrail.txt comes up.  Like I said earlier, I tried to make a boot disc, went into BIOS and tried to use it with my DVD drive, even tried it with an external DVD drive (making sure I changed the BIOS accordingly) but nothing.  Would appreciate any and all assistance.

FAQ & Answers

  • IronFlyIronFly ACE Posts: 18,413 Trailblazer
    1) download a windows 10 iso using Microsof tool:
    select the proper windows 10 version (the same installed on your laptop) and choose to save it as iso file when prompted
    2) download Rufus:
    plug your USB flash drive, run Rufus then:
    select ISO image from the dropdown menu near "Create a bootable disk"
    click on the little icon on the right and browse to the windows 10 downloaded iso file
    as  Partitions scheme select "GPT partition scheme for UEFI"
    as File system select "FAT32"
    click on Start
    wait until it finish, then uplug your USB flash drive
    3) backup all your personal data *
    4) Reboot to BIOS, pressing F2 at boot if it's a laptop or Del key if it's a desktop, then press F9 to load default and F10 to save and exit
    5) plug your USB flash drive and at boot press F12 (if F12 doesn't work, see if it auto-recognise the USB flash drive or press F2 or Del key to enter BIOS and enable F12 boot menu under BOOT tab), choose the USB flash drive as bootable device
    I'm not an Acer employee.
  • Halfpint1959Halfpint1959 Member Posts: 3 New User
    Ironfly:  if you will, a couple of questions.  I guess I am not as tech savvy as I thought I was.  Downloaded and burned the ISO file to a DVD.  What is the difference between Mount and Burn to a DVD?    Downloaded Rufus, burned to a DVD.  Don't have a USB flash drive, can I use an external harddrive ?    I happen to have an extra I keep around.  Okay.  Ran Microsoft tool. Checked and found the backup drive.  Ran a antivirus scan on it.  Found no issues.  What exactly does Rufus do?   And once I have the backup file identified, can I just do a system restore using that information?
  • IronFlyIronFly ACE Posts: 18,413 Trailblazer
    edited April 2018
    Rufus simple burns/writes an image to DVD or USB, nothing else.
    mount, means that it creates a virtual disk, nothing that will help you at the moment.
    So burn is ok.
    you can try a system restore, boot from the DVD you created with Rufus, choose to Repair your PC option on te main windows installation screen and then load the system image you did.
    I'm not an Acer employee.
  • Halfpint1959Halfpint1959 Member Posts: 3 New User
    Thank you so much for your assistance.  It is greatly appreciated.
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