I recently got a new Acer Aspire E5-575 series laptop. I was downloading and got a nasty virus that shut the show down. I had just checked the recovery drive the day before. But now when I try to recover the laptop, it starts, says it is checking the thing, starts and then just shuts down. I then went on my husband's computer and made a boot disc, but that doesn't seem to be working either. I am not real tech savvy, but I usually can work my way around our computers, but this one really has me frustrated. Not sure what my next step should be. Restore point gone - can't find system image is displayed. Troubleshoot doesn't work - attempting repair couldn't repair your PC. Logfile: C:\WINDOWS\System32\Logfiles\Srt\StrTrail.txt comes up. Like I said earlier, I tried to make a boot disc, went into BIOS and tried to use it with my DVD drive, even tried it with an external DVD drive (making sure I changed the BIOS accordingly) but nothing. Would appreciate any and all assistance.
FAQ & Answers
mount, means that it creates a virtual disk, nothing that will help you at the moment.
So burn is ok.
you can try a system restore, boot from the DVD you created with Rufus, choose to Repair your PC option on te main windows installation screen and then load the system image you did.