Why is ACER not helping customers

PoppaSmurff

My Acer Aspire V 11 Touch (V3-112P-P197) recently did and update, restarted and now the power light shows on but nothing on the screen, I have read countless people complaining about this issue, have searched the internet for hours looking for a bios file to try the "crisis recovery" but nothing is there, after phoning ACER South Africa im told sorry they cant help me, i can either throw the laptop in the bin or buy a new Mainboard for around R4000, this is such BS, there was nothing i did wrong and yet now my notebook is a brick and I am screwed. Acer i think your service really is pathetic, If some poor soul stumbles apon this post and has an answer please help. I dont just have money to throw tech in the bin because Manufacturers dont care about their clients.

Sharanji

PoppaSmurff 

You can force your computer to shutdown by holding down the power button for about 10 seconds or until it shuts down, and then unplug the power cord. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and check if you get the display.
Do you hear the internal fan running?
Do you see any cursor at the top left side of the screen?
Try  Control + Shift + Esc on your keyboard; this should launch Task Manager.

Let us know the status of the issue. We will be glad to assist u further.

Hit 'Like' if you find the answer helpful!   
Click on 'Yes' if the comment answers your question!

Manny-Acer_Retired

Hi PoppaSmurff,

I am very sorry to hear that you're having problems with your Acer product, we are always available to help with what is at our reach, also the community may be able to provide additional help or ideas that can advise you to effectively solve the problem and this is what makes the community a place of the users and for the users.


NOTE:
Let me just clarify, the Acer Community (Forum Discussions), were designed as a peer to peer support community where Acer users help other Acer users with their questions or troubleshooting inquiries.

Although this community is not a direct portal to Customer service, Acer employees may read the various topics posted here and you will notice that some Acer moderators may interact with members when appropriate. (case by case basis).

But primarily the community is a place where members can exchange their own advice, ideas, articles with knowledge and troubleshooting techniques etc. The Acer community is not design for direct customer support consultation, case status, complaints, parts requests/orders or sponsorship/donations request, please use the appropriate channel/sources for your particular request.  

A  "crisis recovery disk"  is a tool that is only available for our technicians in our repair centers.

Now what kind of update you did to your computer?
How long ago did you purchase this product?
Why you need to buy a new Main-board, who diagnose and determine that this is the issue on your unit?

Please, the more detail information that you can provide the better chances to get help on the community.

Thanks,
Acer-Manny