Problem booting into newly installed Windows 10

Parradox
Parradox Member Posts: 4 New User
edited November 2023 in 2018 Archives
Hello,
I have been working on a friends computer where we wanted to install Windows 10 64 bit. We tried this on an older model, TravelMate 5760 with Bios version 1.14 and InsydeH20 utility rev 3.5. The problem with this system is, that its bios doesnt have any Secure Boot option or Boot mode, so it took us a while to find out that we needed to format the usb drive with installation files to FAT32. Afterwards, the computer successfully detected the USB drive and booted into installation. We erased everything on the disk and created a new GPT partition, which is apparently the problem. After the installation was done, the computer wasnt able to boot into windows. After doing some research I found out that the Secure boot should be turned off and boot mode should be in Legacy, however theres no such option in BIOS as stated above. We have tried setting supervisor password and some "tricks" to enter advanced mode in bios, disabling quiet boot, however nothing worked. Is there anything we could do? Thank you a lot in advance.

Best Answer

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited April 2018 Answer ✓
    @Parradox

    Hi,
    Yes, right, I read your post.  Your computer is probably from a time period where it probably has a hybrid BIOS----not a modern UEFI.  I'll give you easier instructions.

    How to install Windows as legacy MBR (carefully follow all  instructions)

    1. Create USB media with Microsoft's tool

    https://www.microsoft.com/en-us/software-download/windows10

    2. Go in to your BIOS settings and load the defaults and then save/exit
    3. Go back in to your BIOS settings and enable the F12 boot menu
    4. Boot the the Windows 10 media by tapping the F12 key at boot
    5. When you see the screen below, press Shift+F10 on your computer to get a Command Prompt



    6. At the command prompt, type

    diskpart
    list disk
    select disk x  (x=your HDD that your want to wipe)
    clean
    convert MBR
    exit 
    exit

    7. Press and hold your computer's power button until your computer shuts off
    8. Turn on your computer and install Windows 10.  Select Custom Install.  Click on "Unallocated Space" and then click  Next and the windows installer will automatically partition and format and install windows as legacy MBR.

    ----------------------------------------------------------------------------------------------------------------------------------------------
    How to install Windows as EFI/GPT ( carefully follow all instructions)

    1.  Create Windows USB media using Microsoft's tool
    https://www.microsoft.com/en-us/software-download/windows10
    2. Go in to bios and load defaults and then save/exit
    3. Go back in to bios and enable the F12 boot menu and then save/exit
    4.  Boot the Windows USB by tapping F12
    5. When you see screen below, press Shift+F10 on your keyboard




    6. At the command prompt, type

    diskpart
    list disk
    select disk x    (x=your HDD that you want to wipe)
    clean
    convert GPT
    exit
    exit

    7. Press and hold your computer's power button until your computer shuts off
    8.  Turn on computer and install windows.  Select Custom Install. Click on the "unallocated space" and click Next and the windows installer will automatcially partition and automatically install format and automatcially install windows as EFI/GPT.

    If it still doesn't work, then my only other suggestion would be to get your original recovery media from Acer, and restore your computer to factory condition, and update to Windows 10 using the Update Assistant.
    Good luck.



    I'm not an Acer employee.

Answers

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited April 2018
    1. Create media with Microsoft's tool
    https://www.microsoft.com/en-us/software-download/windows10
    2. Go in to your BIOS settings and load the defaults and then save/ exit.
    3. Go back in to your BIOS settings and enable the F12 boot menu and then save/exit
    4. Boot the Windows 10 media
    5. Select custom installation
    6. Delete all of your partitions
    7.  After you delete all of the partitions, press and hold your computer's power button until it shuts off
    8, Turn on computer and install Windows.  Select Custom Install.  Click on the drive where you want to install Windows (it should say "unallcoated space") and click Next....and the Windows installer will automatically partition and automatically format and automatically install windows.
    I'm not an Acer employee.
  • Parradox
    Parradox Member Posts: 4 New User
    JordanB said:
    1. Create media with Microsoft's tool
    https://www.microsoft.com/en-us/software-download/windows10
    2. Go in to your BIOS settings and load the defaults and then save/ exit.
    3. Go back in to your BIOS settings and enable the F12 boot menu and then save/exit
    4. Boot the Windows 10 media
    5. Select custom installation
    6. Delete all of your partitions
    7.  After you delete all of the partitions, press and hold your computer's power button until it shuts off
    8, Turn on computer and install Windows.  Select Custom Install.  Click on the drive where you want to install Windows (it should say "unallcoated space") and click Next....and the Windows installer will automatically partition and automatically format and automatically install windows.
    Thanks for your response, however the problem isnt with installation itself, that part works well. After the installation though, when it asks you to restart your computer, it keeps saying "No bootable device found". So I was thinking that it might be because of secure boot or Legacy/UEFI mode, but none of those can be set in bios. 
  • JackE
    JackE ACE Posts: 45,192 Trailblazer
    >>>6. Delete all of your partitions 7.  After you delete all of the partitions, press and hold your computer's power button until it shuts off>>>

    Was this originally a factory-installed Win7 machine? Jack E/NJ

    Jack E/NJ

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited April 2018 Answer ✓
    @Parradox

    Hi,
    Yes, right, I read your post.  Your computer is probably from a time period where it probably has a hybrid BIOS----not a modern UEFI.  I'll give you easier instructions.

    How to install Windows as legacy MBR (carefully follow all  instructions)

    1. Create USB media with Microsoft's tool

    https://www.microsoft.com/en-us/software-download/windows10

    2. Go in to your BIOS settings and load the defaults and then save/exit
    3. Go back in to your BIOS settings and enable the F12 boot menu
    4. Boot the the Windows 10 media by tapping the F12 key at boot
    5. When you see the screen below, press Shift+F10 on your computer to get a Command Prompt



    6. At the command prompt, type

    diskpart
    list disk
    select disk x  (x=your HDD that your want to wipe)
    clean
    convert MBR
    exit 
    exit

    7. Press and hold your computer's power button until your computer shuts off
    8. Turn on your computer and install Windows 10.  Select Custom Install.  Click on "Unallocated Space" and then click  Next and the windows installer will automatically partition and format and install windows as legacy MBR.

    ----------------------------------------------------------------------------------------------------------------------------------------------
    How to install Windows as EFI/GPT ( carefully follow all instructions)

    1.  Create Windows USB media using Microsoft's tool
    https://www.microsoft.com/en-us/software-download/windows10
    2. Go in to bios and load defaults and then save/exit
    3. Go back in to bios and enable the F12 boot menu and then save/exit
    4.  Boot the Windows USB by tapping F12
    5. When you see screen below, press Shift+F10 on your keyboard




    6. At the command prompt, type

    diskpart
    list disk
    select disk x    (x=your HDD that you want to wipe)
    clean
    convert GPT
    exit
    exit

    7. Press and hold your computer's power button until your computer shuts off
    8.  Turn on computer and install windows.  Select Custom Install. Click on the "unallocated space" and click Next and the windows installer will automatcially partition and automatically install format and automatcially install windows as EFI/GPT.

    If it still doesn't work, then my only other suggestion would be to get your original recovery media from Acer, and restore your computer to factory condition, and update to Windows 10 using the Update Assistant.
    Good luck.



    I'm not an Acer employee.
  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    edited April 2018
    @JackE
    Some Travelmate 5760 probably have hybrid bios and can possibly install 64 bit Windows 7 or Windows 10 as EFI

    https://www.notebookcheck.net/Review-Acer-TravelMate-5760G-2454G50Mnsk-Notebook.68134.0.html
    I'm not an Acer employee.
  • JackE
    JackE ACE Posts: 45,192 Trailblazer
    OK, only looked at the US drivers. Lists only 32bit WinXP and 32/64 bit Win7 with Win8 upgrades all on the same BIOS firmware. Jack E/NJ

    Jack E/NJ

  • Parradox
    Parradox Member Posts: 4 New User
    Thank you a lot everyone, converting the disk to MBR solved the problem, now the windows boots normally.
  • JackE
    JackE ACE Posts: 45,192 Trailblazer
    Congrats on your success! Jack E/NJ

    Jack E/NJ

  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    If you want play around with it and see if it really does have a hybrid BIOS and will allow EFI/GPT install of Windows, then you might have to read link below.  I really don't know if it has a hybrid BIOS.  I'm just guessing.  It's possible it just has a plain BIOS. If you want to try an EFI/GPT install.....you'll have to start completely over.  Anyway, glad you got it working.

    https://uk.answers.acer.com/app/answers/detail/a_id/14769/session/L3RpbWUvMTUyMzQyMjIxMC9nZW4vMTUyMzQyMjIxMC9zaWQvZlU0YzVKNWtyVXhaVG05UXhud3pfeHJuOHg2UlNRWFh1STdzRVlxQ2hEaEwwb1NCRVZHcGdTSV8yYkIxNUNQQjFfN0FjbTFMd0U1RjF1X21mZ0ZoODVUcUN4R2FDTzJpOURUUCU3RW1SR3B5Z0tlcXRnT2k2S1M4ZEElMjElMjE=


    I'm not an Acer employee.
  • Parradox
    Parradox Member Posts: 4 New User
    JordanB said:
    If you want play around with it and see if it really does have a hybrid BIOS and will allow EFI/GPT install of Windows, then you might have to read link below.  I really don't know if it has a hybrid BIOS.  I'm just guessing.  It's possible it just has a plain BIOS. If you want to try an EFI/GPT install.....you'll have to start completely over.  Anyway, glad you got it working.

    https://uk.answers.acer.com/app/answers/detail/a_id/14769/session/L3RpbWUvMTUyMzQyMjIxMC9nZW4vMTUyMzQyMjIxMC9zaWQvZlU0YzVKNWtyVXhaVG05UXhud3pfeHJuOHg2UlNRWFh1STdzRVlxQ2hEaEwwb1NCRVZHcGdTSV8yYkIxNUNQQjFfN0FjbTFMd0U1RjF1X21mZ0ZoODVUcUN4R2FDTzJpOURUUCU3RW1SR3B5Z0tlcXRnT2k2S1M4ZEElMjElMjE=


    Thank you, but it wont be neccessary to further investigate this, because the computer only has a 300 GB HDD and only using one partition, so using GPT is not needed, so if it just runs fine on MBR then it can stay that way. 

    So again, thank you for everything and I wish you all the best.