Acer 27" LED XF270HUA Black screen problem

zinkn
zinkn Member Posts: 2 New User
edited February 2024 in 2018 Archives
Hello,

I just bought this monitor a few days ago and whenever i power on my pc and get to after the login screen the monitor turns black. It happens kinda randomly but mostly about 4-5 minutes after the login screen. I have tried connecting the monitor to HDMI, dual DVI, and DisplayPort but the same problem persists. I have also tried different graphic card drivers but with no luck.

Best Answer

  • billsey
    billsey ACE Posts: 35,014 Trailblazer
    Answer ✓
    Black as in stays black all the time, no desktop shown, or black as in you're at Windows desktop and it blanks then comes back then blanks again? If the former it usually means your video card is trying to display a resolution that's not supported (during login it usually uses a pretty standard display mode). If the latter is more likely a hardware issue that be best handled by taking it back and swapping for a new monitor, since you are only a few days out.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

Answers

  • billsey
    billsey ACE Posts: 35,014 Trailblazer
    Answer ✓
    Black as in stays black all the time, no desktop shown, or black as in you're at Windows desktop and it blanks then comes back then blanks again? If the former it usually means your video card is trying to display a resolution that's not supported (during login it usually uses a pretty standard display mode). If the latter is more likely a hardware issue that be best handled by taking it back and swapping for a new monitor, since you are only a few days out.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • zinkn
    zinkn Member Posts: 2 New User
    Its the second thing you mentioned. I can see the desktop and all of the sudden the screen turns blank.

    I'm going to return the monitor as you said and swap it for a new one. Thank you for your help!
  • billsey
    billsey ACE Posts: 35,014 Trailblazer
    Good, let us know how the new one works, especially if you're seeing the same symptoms there.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.