I just have a quick question on the direction that I should
go.
I don’t have the PC in front of me so I just need some quick
advice. My daughter’s boyfriend received
a NEW acer laptop from his dad as a Christmas present as it is supposed to be
used for college this coming fall. (Purchased at Walmart CANADA) He did not have any need to open it right
away and told me (I am a certified tech) that one day he wanted my help to set
up this laptop. I said that he could do
it on his own and he just would need to follow the prompts at startup and it
will auto configure.
So yesterday (3 month after purchase) he called and said that he got no prompts and
it came up with a logon name Joanne and the windows is all in French. Walmart seems to have sold him a returned
laptop with personal data on it. I
rather avoid going back to Walmart and try to explain why it was not turned on
for 4 months or how the data on this machine could be a privacy issue etc.
I was planning on running the recovery tool – not sure what
the key sequence is yet – but will this solve the language issue? will it prompt me to choose a language
during recovery. I just want to get it back to factory default with windows in English and get it all sorted. I know most would go to fight walmart but its not my fight to fight and I rather just resolve this issue for him.
