My laptop was showing critical process died and never reached the home page.

askhim_23
askhim_23 Member Posts: 14

Tinkerer

edited August 2023 in 2018 Archives
My laptop was showing critical process died and never reached the home page. So I formatted c drive and tried to install a new window 10 but it never gets fully installed. What should I do?
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Answers

  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    You could tell us what kind of computer model number you have. Jack E/NJ

    Jack E/NJ

  • askhim_23
    askhim_23 Member Posts: 14

    Tinkerer

    Acer Aspire A515-51G-5072
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    Press and hold the power button for 5 seconds until the machine is completely turned off. Then turn the machine back on and immediately press and hold the ALT key while tapping the F10 key. A recovery screen should appear. Follow directions on the screen as in the video below to re-set your machine to a factory-fresh condition. Jack E/NJ

    https://www.youtube.com/watch?v=cpzLJRAZldA

    Jack E/NJ

  • askhim_23
    askhim_23 Member Posts: 14

    Tinkerer

    This time the error code 0xc00000e9 showed up. After that I tried to install windows 10 again. It didn't installed properly and showed error code 0xc0000020.
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    OK. Try this. Again, press & hold the power button for about 5 seconds till it shuts off. Then turn it back on and immediately start tapping the F2 key to enter the BIOS menu. Under the Information tab, is the hard drive (HDD) properly detected and identified with serial number? If it is, press F9 to load defaults, then F10 to save settings and exit. Jack E/NJ

    Jack E/NJ

  • askhim_23
    askhim_23 Member Posts: 14

    Tinkerer

    This doesn't helps. How can I check whether hard drive needs to replaced or not?
  • askhim_23
    askhim_23 Member Posts: 14

    Tinkerer

    This doesn't helps. How can I check whether hard drive needs to replaced or not?
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    Please. I'm not asking if this helped. I'm asking if, under the Information tab, the hard drive (HDD) properly detected and identified with serial number? Jack E/NJ

    Jack E/NJ

  • askhim_23
    askhim_23 Member Posts: 14

    Tinkerer

    Yes, the hard disk is properly detected and identified with serial number.
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    OK. How did you format the C drive? What software tool did you use to format the C drive? Jack E/NJ

    Jack E/NJ

  • askhim_23
    askhim_23 Member Posts: 14

    Tinkerer

    I pressed F9 and saved to default with F10. And I got this.
  • askhim_23
    askhim_23 Member Posts: 14

    Tinkerer

    I didn't use any software.Every time I installed window I formatted the whole HDD.
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    >>>Every time I installed window I formatted the whole HDD.>>>

    How did you try to install Win10???? Where did you get the Win10 installation USB or DVD? Jack E/NJ

    Jack E/NJ

  • askhim_23
    askhim_23 Member Posts: 14

    Tinkerer

    From microsoft.com through windows installation media.
    https://www.microsoft.com/en-in/software-download/windows10
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    Unfortunately that method has corrupted the original ACER hidden recovery & boot partitions. So we'll have to try to work with the installation media you used to repair the damage. At the RECOVERY screen you posted above with the 0xc0000185 error, insert the installation USB media you used. Then press F1 to try to get into the recovery environment on the USB stick and follow those directions. Report back. Jack E/NJ

    Jack E/NJ

  • askhim_23
    askhim_23 Member Posts: 14

    Tinkerer

    edited April 2018
    This does not help. Further, I got this from Acer website when I looked under my product tab.
    Is this the reason for BSOD and related issue?
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    Why are you showing me the BIOS firmware page? Your original factory BIOS firmware should have been working OK. Did also you try to change this before you started this thread? Jack E/NJ

    Jack E/NJ

  • askhim_23
    askhim_23 Member Posts: 14

    Tinkerer

    Because there was BSOD error in the pc and something related is there above in BIOS update. So can BIOS update help me out.
  • JackE
    JackE ACE Posts: 45,198 Trailblazer
    Please, did you try a BIOS firmware update before you started this thread? Jack E/NJ

    Jack E/NJ

  • askhim_23
    askhim_23 Member Posts: 14

    Tinkerer

    No, I didn't.