Worst customer services ever?

patrick11

Hey,
This is kinda ridiculous at the moment.
I  contacted acer on march 8, because I wanted to install a second SSD in my laptop. The caddy and cable were apprantly missing.
The lady told me that I would receive the caddy and cable within 5-7 days, for free. And they confirmed to me that the order was placed.
Fast forward to today, I have not received anything. I contacted support again, and they tell me that it was never sent. Because I must pay. Yet they never told me I would had to pay for the HDD caddy they forgot to put in my laptop when I purchased it.
The customer service clerk have really weird answer, doesn't read. She tell me to call at the number she will give me, yet she doesn't give me the number. What the heck lol.
This is my worst contact with a customer services clerk EVER.
# 508.....
ref 180..... and 180....
Just felt like throwing this out here: The support is really not good. Do something acer.

JackE

The bracket & cable aren't shipped with the laptop unless the SSD is actually factory-installed. If the laptop is still under warranty, the bracket & cable should be supplied on request. Walk thru the ACER service link at the bottom of this page for either the CA French or English service chatline, email or phone to get it straightened out if still under warranty. Jack E/NJ

Karp-Acer_Retired

We really apologize for the inconvenience with support.
We have your information now and will be looking into your case.

Thank you for letting us know of your experience.