predator helios 300 weird cases of screen and keyboard backlight going dark.

gewfs
gewfs Member Posts: 1 New User
edited November 2023 in 2018 Archives
so my gf was playing rise of tomb raider and she said that the laptop turned off by itself randomly. This happened twice.

Okay so I watched her play for a while and the laptop did not turned off this time, but went black for a second but the image came back. That happened twice, botg times without laptop actually shutting off.


The laptop is plugged in and the temperatures are normal, cpu never crossing 70, and gpu never crossed 65, so I dont think its overheating.

Im kind of shi**ing myself about this since the laptop is brand new (had it for almost three weeks now) and It hasnt been opened so no one did anything inside of it, so if anyone dealth with this and knows what to do I would appreciate you sharing it. :)


-Dom

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    gewfs 

    Please do a simple power reset and check the issue. Disconnect the charger, check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Re-connect the charger and power On the laptop to check if the issue is resolved.

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