The laptop got freeze and stuck in ACER logo

xxxxxx
xxxxxx Member Posts: 1 New User
edited August 2023 in 2018 Archives
I was in the middle of resetting the laptop. Then at 62 %  it says that the PC cant be reset so i go continue to windows 10. I waited 5 minutes to sart then suddenly, laptop got stuck at ACER logo. How can you help me. I tried pressing Alt f10 and tried all the troubleshooting suggestions. But nk changes. 

Answers

  • Jack22
    Jack22 ACE Posts: 4,224 Pathfinder
    Hi, Check whether the laptop got only 32Gb hard drive space. IF yes, than you need to create a window media creation tool in order to reset your unit.click the link and you can see the instruction  https://us.answers.acer.com/app/answers/list/st/5/kw/window media creation tool/page/1
    But if your Laptop comes with more than 32Gb of HDD than press and hold the power. button fore 30 seconds. Do power drain by inserting a paper clip in the pin hole which you see at the back of your laptop(It will even have a battery symbol next to it) and press and hold the paper clip for 30 second, than go to BIOS. In order to go to BIOS press the power key once and keep pressing the F2 key repeatedly for 2 min. You can see a bluescreen coming up . so in the BIOS press F9 and press enter and than press F10 and press enter. the unit will restart. than the unit should work fine. But still if you want to do reset, after doing the above steps you can perform the Reset it will work.
    Click on 'Yes' if the comment answers your question!